Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Brittaney Staples

Coatesville,PA

Summary

Dedicated customer service representative offering 15+ years of success and experience in customer service. Efficient and precise with commitment to finishing jobs quickly and accurately. Additional expertise includes strong motivational, communication and organization in a proficient manner. Skilled working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Retail Store Manager

Metro By T-Mobile
Coatesville, PA
06.2021 - Current
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Front Desk Supervisor

Sleep Inn Hotel
Bensalem, PA
01.2020 - 11.2020
  • Answered multi-line phone system to respond to inquiries, book reservations, and check out guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Kept accounts in balance and ran daily reports to verify totals.

Phone Operator

Newtown Answering Service
Morrisville, PA
10.2018 - 12.2019
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.

Education

Microsoft Office Certification - Computer Applications

Career Link
Bristol, PA
2020

1+years - Veterinary Technology

Delaware Technical And Community College - Owens
Georgetown, DE
2009

High School Diploma -

Sussex Central High School
Georgetown, DE

Skills

  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Microsoft Office
  • Patient and Empathetic
  • Telephone Management
  • Issue and Complaint Resolution

references

  • Jessica Lynch- BWH Director of Operations: (610)-883-8315
  • Jamie Reid- Metro by T-mobile District Manager: (717)-963-4089

Timeline

Retail Store Manager

Metro By T-Mobile
06.2021 - Current

Front Desk Supervisor

Sleep Inn Hotel
01.2020 - 11.2020

Phone Operator

Newtown Answering Service
10.2018 - 12.2019

Microsoft Office Certification - Computer Applications

Career Link

1+years - Veterinary Technology

Delaware Technical And Community College - Owens

High School Diploma -

Sussex Central High School

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Brittaney Staples