Belen Hernandez
Lansing,MI
Summary
Bilingual dental professional with 15+ years of combined clinical assisting and medical front-desk operations experience. Manages high-volume phone scheduling, insurance verification, and patient intake. Maintains HIPAA-compliant workflows and supports efficient daily clinical operations. Delivers high-touch customer service in English and Spanish.
Overview
20
20
years of professional experience
Work History
Household Manager
Homemaker self
Lansing , MI
08.2024 - Current
- manage household operations, time-sensitive schedules, and logistics while transitioning back to medical/dental practice after full-time family management focus.
Customer Service Representative/Dental Assistant
Honest Dental Solutions
Manistee, Michigan
01.2022 - 08.2024
- Greeted patients, managed multi-line phone systems, answered inquiries quickly, and coordinated appointment scheduling.
- Verified patient insurance eligibility, entered digital records, and supported billing processes.
- Prepared exam rooms with required instruments and materials, and assisted dentist during procedures.
- Operated digital radiography software to capture, process, and review dental images for diagnosis.
- Managed sterilization equipment for dental instruments while following CDC, OSHA, and hygiene compliance standards.
Customer Service Supervisor
Signature Flight Support, BBA Aviation
Las Vegas, NV
08.2017 - 10.2021
- Led administrative and front-line service team, overseeing operational decisions, performance metrics, and staff scheduling to enhance service delivery.
- Resolved complex stakeholder inquiries by navigating challenging scenarios, ensuring compliance with corporate and aviation policies while maintaining high service standards.
- Collaborated across internal and external departments as central liaison to identify and resolve recurring service and data discrepancies, improving overall coordination.
- Directed and delivered elite VIP coordination and administrative support for commercial, private, government, and high-profile flight crews and passengers.
Customer Service Representative
Signature Flight Support, BBA Aviation
Las Vegas, Nevada
11.2006 - 08.2017
- directed front-counter reception, handled high-volume inquiries, managed databases, served as high-level administrative liaison.
Education
Associate of Applied Science - Surgical Technology
College of Southern Nevada
Las Vegas, NV09-2012
Skills
- Chairside assisting and digital radiography
- Instrument sterilization and infection control
- Treatment room setup
- Patient scheduling and multi-line phone management
- Insurance eligibility verification
- Electronic health records (EHR)
- HIPAA compliance
- Basic life support (BLS)
- Patient relations
Timeline
Household Manager
Homemaker self
08.2024 - Current
Customer Service Representative/Dental Assistant
Honest Dental Solutions
01.2022 - 08.2024
Customer Service Supervisor
Signature Flight Support, BBA Aviation
08.2017 - 10.2021
Customer Service Representative
Signature Flight Support, BBA Aviation
11.2006 - 08.2017
Associate of Applied Science - Surgical Technology
College of Southern Nevada