Michaela Diggs
Randallstown
Summary
Developed skills in clinical dental environment, including patient care, dental procedures, and office management. Demonstrated ability to maintain high level of organization and attention to detail, ensuring smooth operations and patient satisfaction. Seeking to transition into new field, leveraging these skills to contribute effectively in dynamic setting.
Dental professional with solid foundation in dental assisting, skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Assistant
Edmonson Family Dental
06.2024 - 05.2025
- Assisting with procedures such as fillings, crowns, and extractions.
- Making dental impressions.
- Sterilizing dental tools and equipment.
- Post-procedure clean-up.
- Answering phones and scheduling appointments
- Updating and maintaining patient dental records
- Overseeing patient check-in procedures
- Coding and preparing insurance forms
- Scheduling referral and testing appointments
- General office administration
- Scanning for impressions
- Making Temporary Crowns and Bridges
- Prepared treatment rooms, ensuring all necessary instruments and materials were sterile and organized
- Assisted dentist during procedures by providing instruments and maintaining patient comfort
Dental Assistant
Owings Mills Dentistry
07.2023 - 06.2024
- Assisting with procedures such as fillings, crowns, and extractions.
- Making dental impressions.
- Sterilizing dental tools and equipment.
- Post-procedure clean-up.
- Answering phones and scheduling appointments
- Updating and maintaining patient dental records
- Overseeing patient check-in procedures
- Coding and preparing insurance forms
- Scheduling referral and testing appointments
- General office administration
- Scanning for impressions
- Making Temporary Crowns and Bridges
- Educated patients on post-operative care and oral hygiene practices to promote better health outcomes
- Managed patient records using dental software, ensuring accuracy and compliance with regulations
Cashier/Customer Service
Roy Rogers
12.2022 - 11.2023
- Responsible for ensuring exceptional customer service, efficient food preparation.
- Preparing food from the restaurant menu
- Following food handling procedures
- Presenting or packaging food products
- Assisted in training new cashiers on store policies and procedures, promoting operational consistency.
- Managed cash register, ensuring accurate cash handling and reconciliation at shift end.
- Ensuring utensils are kept clean
- Serving order to customers at windows, counters or tables
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
Trade School - Dental Assisting
All-State Career-Baltimore
Dundalk, MD12.2020
High School Diploma -
ConneXions
Baltimore, MD06-2015
Skills
- Dental Assisting
- Dentrix
- Food Handling
- Microsoft Word
- Laboratory Experience
- Packaging
- Retail Sales
- Cleaning Experience
- Dental Receptionist
- Food Preparation
- Chairside Assisting
- Cashiering
- Infection Control Training
- Sales
- Front Desk
- POS
- English
- Meal Preparation
- Eaglesoft
- Digital X-ray proficiency
- Equipment sterilization
- Dental radiography
- Dental impressions
- Treatment room setup
- Office administration duties
- Dental staff assistance
- Inventory management
- Knowledgeable in [software]
- Restorative dentistry
- Endodontic procedure assistance
- Patient counseling
- Oral surgery
- Chairside assistance
- Instrument selection
- OSHA regulations
- Taking X-rays
- Four-handed procedures
- Patient records gathering
- Radiography safety
- CPR/AED
- Full mouth radiographs
- Instrument tray preparation
- Instrument sterilization
Certification
- Certified Dental Assistant
- RDA - Registered Dental Assistant
Timeline
Dental Assistant
Edmonson Family Dental
06.2024 - 05.2025
Dental Assistant
Owings Mills Dentistry
07.2023 - 06.2024
Cashier/Customer Service
Roy Rogers
12.2022 - 11.2023
Trade School - Dental Assisting
All-State Career-Baltimore
High School Diploma -
ConneXions
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