Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belen Nava

Kennewick,WA

Summary

Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Burlington. Specializes in cash handling and returns processing, coupled with exceptional customer service skills. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Cashier

Burlington
Kennewick, WA
05.2024 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Landscaper

Belen Nava
Kennewick, WA
05.2020 - 05.2024
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Cut grass in even lengths with power mowers or hand shears.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.

Housekeeper

Martha's Cleaning
Finley, WA
06.2020 - 07.2023
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Emptied trash receptacles throughout the property.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Followed safety procedures when handling hazardous materials.
  • Disinfected telephones, light switches and other frequently touched objects.

Education

High School Diploma -

Riverview High School
Kennewick, WA
06-2026

Skills

  • Returns processing
  • Product Recommendations
  • Cash Handling
  • Customer Service
  • Product restocking

Languages

English
Professional
Spanish
Professional

Timeline

Cashier

Burlington
05.2024 - 08.2024

Housekeeper

Martha's Cleaning
06.2020 - 07.2023

Landscaper

Belen Nava
05.2020 - 05.2024

High School Diploma -

Riverview High School

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Belen Nava