Summary
Overview
Work History
Skills
Timeline
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Belen Netro

Orlando,FL

Summary

I am a dedicated and hardworking individual with extensive experience in Housekeeping and Costumer Service. My role allowed me to develop a strong attention to detail while ensuring that guest rooms and public areas remained spotless and inviting during one year and two months. I take pride in providing excellent customer service, always going the extra mile to make sure guests have a comfortable and enjoyable stay. I am skilled in managing multiple tasks efficiently and work well under pressure, all while maintaining a high standard of cleanliness. I am committed to contributing to a positive environment and ensuring that every guest has a memorable experience.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Hotel Housekeeper

Residence Inn By Marriott
Harlingen, Texas
09.2023 - 11.2024
  • Customer Service with all guests with being approachable, clearly communicating when there are any issues, and respond to client requests promptly and courteously.
  • Checked guest room s for any damages or maintenance issues and informed the supervisor for quick resolution.
  • Handled guest inquiries and complaints, ensuring any concerns were addressed to improve their experience and satisfaction.
  • Enhanced guest satisfaction by carefully inspecting rooms after cleaning to ensure everything was in perfect order before check-in.
  • Followed the daily cleaning routine, making sure rooms were ready on time for incoming guests.
  • Reviewed guest rooms, lobbies, and common areas, ensuring they were clean, organized, and presentable at all times.

Skills

Remarkable Customer service always striving to meet and overcome customer expectations and deliver exceptional service

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Timeline

Hotel Housekeeper

Residence Inn By Marriott
09.2023 - 11.2024
Belen Netro