BELEN ORBEGOSO
Tampa,FL
Summary
Operations professional dedicated to elevating customer experiences by implementing streamlined onboarding processes and resolving client issues promptly. Proven track record of enhancing team efficiency and accuracy through effective documentation and cross-departmental collaboration. Expertise in CRM systems and operational support in remote environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Career Break
Family Care Giver
2025 - 2026
- Took a temporary break from the workforce for family care and am now ready to bring my customer and operations experience into my next role.
Customer Success Representative
Tawkify
01.2024 - 10.2024
- Guided clients through onboarding and service activation, ensuring clarity and alignment from day one.
- Took ownership of new tasks when the department assumed blind date logistics, quickly mastering U.S. markets and local venue research to support personalized matchmaking.
- Created templated responses in Zendesk to streamline recurring questions, improving team efficiency and consistency.
- Partnered with Sales and Client Services to troubleshoot client issues and deliver seamless cross-team support.
- Supported quality control efforts by standardizing client documentation and improving internal notes.
Administrative Assistant
Your Local Home Buyer
2022 - 2023
- Managed client and vendor communication throughout the property acquisition process, helping keep transactions organized and on schedule.
- Coordinated appointments, contracts, and stakeholder updates to support smooth day-to-day operations.
- Maintained CRM updates and document records with strong attention to timeliness, accuracy, and follow-through.
Customer Experience Manager (Airbnb Host)
Kosta Coast
2020 - 2021
- Led the guest experience for multiple properties, overseeing communication, onboarding, and real-time support.
- Developed templated messaging and checklists to streamline guest onboarding, boosting satisfaction and efficiency.
- Resolved booking issues and escalations quickly, maintaining a 5-star guest rating across platforms.
- Trained part-time assistants on guest communication, calendar tools, and service recovery protocols.
Hostess /Server Assistant Manager
Hospitality & Restaurant
2015 - 2020
- Built strong customer service, communication, multitasking, and conflict-resolution skills in fast-paced, high volume environments.
- Maintained professionalism and accuracy while managing staff and customer needs, resolving issues, and balancing competing priorities.
- Oversaw inventory management to ensure optimal stock levels.
Office Coordinator
Ocean Glass Inc
Sarasota, USA
2013 - 2014
- Coordinated daily administrative operations through reporting, scheduling, and document preparation to enhance workflow.
- Facilitated customer inquiries and sales quotes as primary point of contact for clients and internal stakeholders, ensuring timely responses.
- Provided inbound communication and bilingual English/Spanish support to maintain clear, professional customer interactions.
Education
Associate's Degree - Communication
San Ignacio De Loyola Institute
Lima, Peru01-2012
Skills
- CRM Systems (Zendesk, Salesforce)
- Data accuracy
- Client relations
- Customer onboarding
- Account retention
- Issue resolution
- Process improvement
- Workflow coordination
- Cross-Functional Collaboration
- Tech-savvy
- Virtual collaboration
- Bilingual English / Spanish
Certification
- Project Management Professional Certificate, IBM, 2025
- Psychological First Aid, Johns Hopkins University, 2025
- AI-Powered Customer Success, Coursera, 2026
Timeline
Customer Success Representative
Tawkify
01.2024 - 10.2024
Career Break
Family Care Giver
2025 - 2026
Administrative Assistant
Your Local Home Buyer
2022 - 2023
Customer Experience Manager (Airbnb Host)
Kosta Coast
2020 - 2021
Hostess /Server Assistant Manager
Hospitality & Restaurant
2015 - 2020
Office Coordinator
Ocean Glass Inc
2013 - 2014
Associate's Degree - Communication
San Ignacio De Loyola Institute