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Belen Rodriguez
AUSTIN,TX
Summary
Experienced dispatcher with a strong background in emergency call routing, gas leak response, and CAD-based work order processing. Known for calm communication, safe decision-making, and fast coordination of urgent field response.
Overview
1
1
Language
19
19
years of professional experience
Work History
Dispatcher
Texas Gas Service
Austin, Texas
07.2021 - Current
- Managed emergency service call intake and routed dispatch to ensure rapid response.
- Directed Texas Gas Service field crews to gas leak reports and service requests.
- Prioritized urgent calls and processed work orders to maintain efficient dispatch operations.
- Coordinated safe response procedures for gas service and emergency dispatch to enhance operational readiness.
Customer Service Representative III
Texas Gas Service
El Paso, Texas
06.2007 - Current
- Answered customer calls regarding billing, payments, and natural gas service questions.
- Updated account records in customer information systems for Texas Gas Service customers.
- Processed service requests, disconnects, and reconnects following company procedures.
- Explained billing statements, rate changes, and payment arrangements clearly.
- Resolved customer concerns using active listening and calm communication.
- Handled outage inquiries and emergency gas calls with urgency and care.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX05-2006
Skills
- Emergency response
- Call management
- Work order systems
- Emergency response procedures
- CAD software
- Emergency response coordination
- Customer relations
- Emergency dispatch
Languages
Spanish
Full Professional
Timeline
Dispatcher
Texas Gas Service
07.2021 - Current
Customer Service Representative III
Texas Gas Service
06.2007 - Current
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso