Vanessa Carrillo
Vail,AZ
Summary
To acquire a challenging career with an esteemed company utilizing my opportunity to continue developing skills within the company and to excel and grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
American Medical Response
04.2025 - Current
- Receive and prioritize emergency and non-emergency calls
- Coordinate with other emergency services and hospitals
- Document all call information into a CAD system
- Dispatch appropriate emergency services to the scene, including fire if needed
- Perform emergency medical dispatch instructions, and pre-arrival instructions
- Using clear and effective communication, while handling multiple calls and tasks simultaneously while maintaining quality service
- Utilized mapping software to determine optimal routes for responders.
Dispatcher
Olympic Ambulance
02.2024 - 03.2025
- Receive and prioritize emergency and non-emergency calls
- Monitor and track the status of dispatched units
- Operate communication equipment and systems efficiently
- Coordinate with other emergency services and hospitals
- Perform administrative tasks related to dispatch operations
- Ensure compliance with local and national protocols
- Monitor and operate a radio console and computer equipment
- Monitor and respond to a variety of technical systems, and alarms
- Handle a high volume of inbound and outbound calls, addressing customer inquiries, complaints, and requests in a professional manner
Personal Trainer
R1P Fitness Gym
04.2023 - 10.2023
- Create and personalize training programs for clients
- Monitor progress of clients fitness goals/levels
- Build a positive and trusting relationship with clients
- Explain Exercises in detail and suggest alternatives if needed
Front Desk Receptionist
Rip Fitness Gym
02.2023 - 08.2023
- Answer incoming calls in cordial, professional and in a timely manner
- Transfer calls to appropriate staff or take messages as required
- Order and maintain gym equipment and apparel
- Maintain calendar and schedule to avoid overlapping or double booking
CYP Assistant
Catlin School Age
02.2023 - 10.2023
- Cared for children ages 6-12
- Cared for children ages 2-3
- Organize activities or implement a curriculum that allows children to learn
- Supervise and monitor the safety of children
- Provide a supportive environment where children can learn, and enjoy their time
- Providing support and management to the team
- Provide and support help at other CYP facilities and SAC’s
CYP Assistant
Hickam School Age
10.2018 - 11.2022
- Cared for children ages 6-12
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Developed and implemented lesson plans and activities for children of various ages.
- Supervised daily activities for children in safe and engaging environments.
Receptionist
Desert Bloom Family Medicine
06.2017 - 06.2018
- Successfully used EMR systems: Aprima and centricity to communicate with patients regarding visits and scheduling appointments
- Professionally addressed complaints, and positive reviews by communicating with patients, medical assistants, and supervisor if needed
- Met quota for checking in and scheduling in patients on daily basis
- Provided excellent customer service
- Managing and updating Patient records
- Performing general accounting and billing services
- Data entry and computer maintenance
Warehouse Associate
REI Warehouse
09.2016 - 05.2017
- Receive and stock items, record manually and via computer
- Received and packaged purchased orders in a timely manner
- Marked stock items using identification tags, stamps, electrical marking tools to prepare shipments for stores
- Monitor personal performance and productivity metrics, striving to meet or exceed established goals. Participate in performance reviews and seek feedback for continuous improvement.
Education
Estrella Mountain Community College
05.2023
High School Diploma -
Agua Fria High School
05.2016
Skills
- Microsoft Office
- Google applications
- SharePoint
- Scheduling coordination
- Effective communication
- Emergency medical instruction
- Fast-paced environment
- Emergency call prioritization
- Emergency response
- Multitasking skills
- CAD software proficiency
- Reception operations
- Records maintenance
- CPR certified
Certification
- CPR Certified
- Emergency Medical Dispatch Certified
- Emergency Fire Dispatch Certified
References
Available Upon Request
Timeline
Dispatcher
American Medical Response
04.2025 - Current
Dispatcher
Olympic Ambulance
02.2024 - 03.2025
Personal Trainer
R1P Fitness Gym
04.2023 - 10.2023
Front Desk Receptionist
Rip Fitness Gym
02.2023 - 08.2023
CYP Assistant
Catlin School Age
02.2023 - 10.2023
CYP Assistant
Hickam School Age
10.2018 - 11.2022
Receptionist
Desert Bloom Family Medicine
06.2017 - 06.2018
Warehouse Associate
REI Warehouse
09.2016 - 05.2017
Estrella Mountain Community College
High School Diploma -
Agua Fria High School