Patrycja Tutka
Enfield,CT
Summary
Dedicated Dispatcher knowledgeable about training new drivers, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Dispatcher
Modern Express Llc
Rocky Hill, CT
09.2019 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in Connecticut.
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Merchandise Associate
Marshalls TJX Companies
Middletown, CT
11.2017 - 11.2018
- Cashier
- Answering front desk phone calls.
- Greeted, serviced and thanked all customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Maid
Dorota Mierzwa
New Britain, CT
02.2017 - 11.2017
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged positively with residents while cleaning apartments and common areas.
- Kept building entryway glass clean and polished for professional presentation.
Server
Baltic Restaurant
Berlin, CT
01.2017 - 06.2017
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Associate/cashier
Roly Poly
New Britain, CT
07.2016 - 01.2017
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Reviewed and resolved differences between accounting information and cash drawer.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
Junior Florist
Teresa Barej Kwiaciarnia
Harasiuki, Subcarpathian Voivodeship
09.2014 - 12.2014
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Education
Associate of Business Administration - Commerce Technician
Mechanical-Electrical-Technical College
Bilgoraj04.2016
Skills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Customer Service and Assistance
- Solving Customer Concerns
- Conflict Resolution
- Self-Motivated
- Microsoft Office
- Responsible
- Professional Relationships
- Microsoft Office
- Responsible
- Microsoft Office
- Responsible
- Trucking Dispatching
Certification
A.18 Conduct of sale certificate
A.22 Conducting commercial activities certificate
Languages
Polish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Dispatcher
Modern Express Llc
09.2019 - Current
Merchandise Associate
Marshalls TJX Companies
11.2017 - 11.2018
Maid
Dorota Mierzwa
02.2017 - 11.2017
Server
Baltic Restaurant
01.2017 - 06.2017
Associate/cashier
Roly Poly
07.2016 - 01.2017
Junior Florist
Teresa Barej Kwiaciarnia
09.2014 - 12.2014
Associate of Business Administration - Commerce Technician
Mechanical-Electrical-Technical College
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