Tasha Garrett
Baytown,United States
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Dispatcher
National Drayage Services
09.2023 - 06.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Generated reports to track deliveries and maintain proper records and documentation.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Assisted with freight forwarding via air and water
- Quote freight
- Billing, paying carriers & drivers
- Order Entry
- Dispatch Flatbed, Dry Van and container drayage
Customer Service Representative
National Drayage Services
02.2022 - 09.2023
- Responsible for billing and paying truck drivers using The Evans Program.
- Input orders for freight forwarding.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Personal Assistant to the Owner
Everything Trucks
02.2012 - 01.2022
- Handled incoming and outgoing mail, email and faxes.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Maintained clerical correspondence via email and phone.
- Organized work projects around client's house.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Made travel arrangements for employee trips and conferences.
- Performed various clerical tasks and organized office areas to promote productivity.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06.2001
Skills
- Customer Account Management
- Responding to Difficult Customers
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Order and Refund Processing
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Transaction Processing
- Data Entry
- Efficient and Detail-Oriented
- Creative Problem Solving
- Verbal and Written Communication
- Customer Service
- Shipping and Receiving Understanding
- Customer Relations
References
Dixie Long-(832) 293-3496
Bonnie Paddy-(281) 904-0544
Joyce Clotter-(832) 472-0782
Education and Training
other
Timeline
Dispatcher
National Drayage Services
09.2023 - 06.2025
Customer Service Representative
National Drayage Services
02.2022 - 09.2023
Personal Assistant to the Owner
Everything Trucks
02.2012 - 01.2022
High School Diploma -
North Shore Senior High School
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