Tamieka Skinner
Washington,DC
Summary
With over 15 years of customer service experience, I aim to consistently enhance my knowledge and skills in any company I work for. Dedicated to delivering exceptional customer service, I strive to exceed expectations. Seeking opportunities to contribute my expertise and drive the success of the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dispatcher
AnA Towing
District Heights, MD
03.2019 - Current
- Operate multi line phone, Fax, daily reports, check credentials of operator's, handle assigned routes, and assist operator's and customer's with their daily needs
Dispatcher/Customer Service
FirstGroup
Capitol Heights, MD
06.2010 - 03.2019
- Daily paperwork, check credentials of operators daily before assigning them a route, daily AVL monitoring of vehicles, hourly reports, scanning paperwork, assist operator's with directions, providing customer service to customer's and whatever duties are assigned by manager's
Office Assistant
Yellow Cab Company
Washington, DC
03.2002 - 08.2013
- Assisted with accounting, schedules, front desk, answer phones, data entry, supply orders, and training new employees
Education
High school or equivalent - Academic
Ballou Shs
Washington, DC06.1994
Skills
- Customer Service
- Data Entry
- Mail Clerk
- Filing
- Canon
- Copier
- Scanning
- Xerox
- Scan
- General Office
- Disbursement
- Excel
- Personal Assistant Experience
- Microsoft Powerpoint
- Multi-line Phone Systems
- Office Management
- Phone Etiquette
- Clerical Experience
- Administrative Experience
- Microsoft Excel
- Computer literacy
- Microsoft Word
- Typing
- Accounts Receivable
- 10 Key Data Entry
- Accounts Payable
- Microsoft Outlook
- QuickBooks
- Payroll
- Order Entry
- Adobe Acrobat
- Microsoft Office
Certification
Driver's License
Assessments
- Scheduling, 03/01/19, Familiar
- Logic & Critical Thinking, 06/01/19, Familiar
- Work Motivation, 08/01/20, Proficient
- Call Center Customer Service, 09/01/20, Familiar
- Attention to Detail, 09/01/20, Proficient
- Attention to Detail: Inventory, 03/01/19, Completed
- Administrative Assistant/Receptionist, 09/01/20, Familiar
- Data entry: Accuracy, 09/01/20, Highly Proficient
- Verbal communication, 03/01/19, Proficient
- Scheduling, 09/01/20, Completed
- Proficiency with Microsoft Office: Mail & calendar (PC), 04/01/19, Completed
- Customer focus & orientation, 04/01/19, Completed
- Receptionist, 06/01/19, Familiar
- Work style: Conscientiousness, 06/01/19, Familiar
- Customer service, 10/01/20, Familiar
- Working with MS Word documents (basic), 03/01/19, Completed
- Composing & sorting email, 03/01/19, Completed
- Mechanical skills: Monitoring, 03/01/19, Completed
- Proofreading, 03/01/19, Completed
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Office Assistant
Timeline
Dispatcher
AnA Towing
03.2019 - Current
Dispatcher/Customer Service
FirstGroup
06.2010 - 03.2019
Office Assistant
Yellow Cab Company
03.2002 - 08.2013
High school or equivalent - Academic
Ballou Shs