Erica Guerrero
Channelview
Summary
Demonstrates exceptional communication and time management skills, effectively coordinating schedules and managing urgent requests. Proven ability to enhance operational efficiency and ensure customer satisfaction through meticulous attention to detail and a strong work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatcher
Helios Commercial Service Partners
Waller
05.2024 - 07.2024
- Dispatched technicians to appointments across Dallas and Oklahoma, ensuring timely service delivery.
- Manage and allocate workers, work crews, equipment, or service vehicles to appropriate sites aligned with customer requests using radios or telephones.
- Coordinated daily schedules for service personnel and clients, optimizing resource allocation to meet service demands.
- Managed incoming calls and prioritized urgent requests effectively.
- Recorded and maintained accurate files of customer requests to facilitate efficient response and service tracking.
- Utilized dispatch software to track service vehicles in real-time.
Dispatch/ logistics csr
Kam Trucking
Houston
05.2019 - 07.2023
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Oversee all communications within specifically assigned territories.
- Arrange for necessary repairs to restore service and schedules.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Prepare daily work and run schedules.
- Order supplies or equipment and issue them to personnel.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Warehouse Worker
LSI Staffing
Houston
05.2018 - 04.2019
- Inspected outgoing shipments to ensure accuracy and uphold quality control standard.
- Updated inventory records in Excel every Friday.
- Observed worker executing loading and unloading of trucks to guarantee timely distribution of products.
- Maintained stock levels in accordance with company policies.
- Assembled orders according to customer requests.
- Ensured safety protocols were followed at all times while operating machinery.
Quality Control Inspector
Magnum Staffing
Jacinto city
11.2017 - 04.2018
- Inspected incoming materials for quality and compliance with specifications.
- Conducted regular audits of production processes to ensure adherence to standards.
- Collaborated with production teams to resolve quality issues promptly.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Used specialized tools to take precise measurements of various aspects of samples.
Gate Guard
U.S Security Associates
Houston
05.2014 - 10.2015
- Kept up-to-date knowledge on local laws related to security matters.
- Conducted regular patrols around the perimeter of the grounds.
- Ensured that only authorized personnel had access to restricted areas.
- Maintained logs of all visitors, contractors, and vendors entering or leaving the facility.
- Interacted professionally with clients, guests, and staff members.
- Checked shipments and belongings by completing physical reviews, wanding and using x-ray inspection technology.
- Reviewed IDs and building credentials for workers and visitors.
- Answered questions from visitors regarding directions and other inquiries about the facility.
- Monitored security cameras to identify and respond to suspicious activity.
Receptionist
Salas Tax & Accounting Services
Galena Park
02.2005 - 05.2009
- Schedule and confirmed appointments and meetings for management team.
- Greeted visitors and provided them with assistance.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Oversaw office inventory by restocking supplies and submitting purchased orders.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Sorted incoming mail and directed to correct personnel each day.
Education
Osha 30 Certificate -
Houston Community College
Houston, TX06-2026
Certificate - NCCER(CORE)
Houston Community College
Houston, TX06-2026
Certificate - Phlebotomy certificate
San Jacinto College
Pasadena, TX04-2010
High School Diploma -
Galena Park High School
Galena Park, TX, US05-2007
Skills
- Returns Processing
- Inventory Control
- Ordering
- Stocking
- Cash Handling
- MS Office
- Retail Merchandising
- ID Verification
- Customer Service
- Clerical
- Logistics
- Data entry
- Microsoft Excel
- Organizational skills
- Accounting
- Communication skills
- Windows
- Analysis skills
- Phone etiquette
- Google Docs
- Marketing
- QuickBooks
- Negotiation
- Warehouse experience
- Office experience
- Customer support
- Leadership
- Recruiting
- Security
- Freight
- Sales
- Microsoft Word
- Intake
- Microsoft Office
- Computer skills
- Time management
- Front desk
- Office Management
- Writing Skills
- Personal assistant experience
- Accounts receivable
- Multi-line phone systems
- Basic first aid
- Dispatching field personnel
- Stress tolerance
- Adaptability
Certification
- Driver's License, 08/01/23
- OSHA 30
- NCCER (CORE)
Assessments
- Legal skills, Proficient, 08/01/23
- Recruiting, Completed, 03/01/23
- Sales skills, Proficient, 09/01/23
- Customer focus & orientation, Proficient, 07/01/23
- Customer service, Proficient, 07/01/23
- Work style: Reliability, Proficient, 09/01/23
- Scheduling, Proficient, 09/01/23
- Administrative assistant/receptionist, Proficient, 08/01/23
- Work style: Professionalism, Proficient, 08/01/23
- Attention to detail, Proficient, 08/01/23
- Basic computer skills, Proficient, 09/01/23
- Warehouse safety, Proficient, 08/01/23
Personal Information
Authorized To Work: US
Timeline
Dispatcher
Helios Commercial Service Partners
05.2024 - 07.2024
Dispatch/ logistics csr
Kam Trucking
05.2019 - 07.2023
Warehouse Worker
LSI Staffing
05.2018 - 04.2019
Quality Control Inspector
Magnum Staffing
11.2017 - 04.2018
Gate Guard
U.S Security Associates
05.2014 - 10.2015
Receptionist
Salas Tax & Accounting Services
02.2005 - 05.2009
Osha 30 Certificate -
Houston Community College
Certificate - NCCER(CORE)
Houston Community College
Certificate - Phlebotomy certificate
San Jacinto College
High School Diploma -
Galena Park High School