Miosotis Baskerville
Fords,NJ
Summary
Detail-oriented and dependable professional with experience in office administration, warehouse operations, returns processing, and customer service. Strong organizational skills with the ability to multitask in fast-paced environments. Proven ability to manage inventory, process documentation accurately, and provide excellent customer support. Seeking a stable, long-term opportunity with growth potential.
Overview
11
11
years of professional experience
Work History
Customer Service / Truck Dispatcher
UDS – United Distribution Services
Edison, NJ
10.2022 - Current
- Printed daily customer orders for warehouse processing
- Monitored order flow to ensure all shipments were shipped on time
- Ensured warehouse pick locations were replenished to support continuous order fulfillment
- Support office operations by answering phones, handling emails and managing paperwork
- Tracked container statuses at the ports to ensure timely availability and movement
- Created and managed pickup and delivery schedules in coordinations with drivers
- Communicated with port authorities, carriers and steamship lines to address and resolve vessels delays
Shipping Deparment Lead
UDS - United Distribution Services
Edison, NJ
06.2019 - 10.2022
- Supervised picking, packing, and shipping processes
- Maintained inventory accuracy and cycle counts
- Trained new employees on procedures and safety guidelines
- Ensured productivity and quality standards were met
Returns Department Lead
GEODIS Logistics
Monroe Township, NJ
06.2016 - 12.2018
- Oversaw the returns department, managing the inspection, processing and documentation of returned goods.
- Coordinated with warehouse staff and customer service to resolve discrepancies and ensure timely restocking
- Supervised a team to ensure compliance with company return policies and procedures
Customer Service Representative - Sales Department
Verizon
Santo Domingo, Dominican Republic
03.2015 - 04.2016
- Assisted customers with new service, account questions, service upgrades, and billing inquiries
- Resolved complaints professionally and efficiently
- Met sales goals
Education
High School Diploma -
Polytechnic Belisario Peguero Guerrero
Santo Domingo, Dominican Republic01-2014
Skills
- Returns Processing
- Order Processing
- Customer Service
- Shipping and receiving
- Microsoft Office (Word, Excel, Outlook)
- Warehouse Operations
- Team Leadership
- Dispatching
- Data Entry
Languages
English
Spanish
Timeline
Customer Service / Truck Dispatcher
UDS – United Distribution Services
10.2022 - Current
Shipping Deparment Lead
UDS - United Distribution Services
06.2019 - 10.2022
Returns Department Lead
GEODIS Logistics
06.2016 - 12.2018
Customer Service Representative - Sales Department
Verizon
03.2015 - 04.2016
High School Diploma -
Polytechnic Belisario Peguero Guerrero