Zoraya Silva
La Mirada,CA
Summary
Dynamic customer service professional with proven expertise at Ernest Packaging, enhancing satisfaction through precise order processing and effective issue resolution. Skilled in data entry and team collaboration, I successfully trained new staff and improved operational efficiency, ensuring timely fulfillment and seamless supply chain coordination. Committed to excellence in customer experience.
Overview
5
5
years of professional experience
Work History
Order Processor/ Customer Service
Ernest Packaging
11.2021 - 10.2023
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
Customer Service Lead
Glas-pro
06.2018 - 09.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
High School Diploma -
La Mirada High School & El Camino
La Mirada, CA02-2012
Skills
- Teamwork orientation
- Data entry skills
- Order picking
- Invoicing and billing
- Sales order processing
- Deadline management
- Purchase order management
- Shipment processing
- Verifying shipments
- Tracking packages
- Managing returns
- Supply chain coordination
- Verifying merchandise
- Order tracking
- Safety practices
- Returns processing
Timeline
Order Processor/ Customer Service
Ernest Packaging
11.2021 - 10.2023
Customer Service Lead
Glas-pro
06.2018 - 09.2021
High School Diploma -
La Mirada High School & El Camino
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