Michael Johnson
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Customer Order Processor
Amazon Fulfillment Center TUS2
07.2020 - Current
- Quality control, safety assessments, sustainable packing, and order verification are my primary functions at Amazon
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- I am trained for customer returns, robotic and manual order processing, and problem solve finding CPT for outbound
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- I have expert permissions in slam with a top-tenth-percentile ranking for quality and productivity
- I work closely with Leadership, Loss Prevention and Maintenance Engineering teams to ensure my department runs smoothly and efficiently
- I was elected Point-of-Contact for special projects and holiday initiatives in third and fourth fiscal quarters 2022 and 2023
- Trained in hazmat in industrial chemical and in battery hazmat
Route Loader
FedEx
07.2018 - 01.2019
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Scanning packages, loading by numerical order for delivery drivers
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
Bar Security
Independent Distillery
10.2016 - 02.2017
- Responsibilities include, but not limited to:
- I received specialty training in fraudulent identification detection, communication under duress, bouncer security tactics, and crowds management
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
Static Security Guard
Veterans Security
11.2014 - 12.2015
- Responsibilities include, but not limited to:
- My client partnerships were matched to my standards of integrity, professionalism, and dependability
- I was able to use my training in crowd control, theft protection.
- I gained additional training in working with the local & state police and government law informant, in addition working with PMC for counter-terrorism on the Tucson power grid
- Domestic patrol, risk mitigation, and suicide prevention and using surveillance equipment at apartments and business were my primary objectives for proprietor clients
- Inspected and secured entry points to prevent unauthorized access.
- Documented daily activities and observations to maintain accurate records.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Super Bowl Event Security
S.A.F.E. Management
01.2015 - 02.2015
- Responsibilities include, but not limited to:
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- During the Super Bowl, I was responsible for crowd control on and off the field, pat-downs for weapons, checking tickets for authentication or forgeries at the main gate and answering questions
- I was part of a rapid response team for fights and in theft, kidnapping and sexual assaults in high risk areas
- The week of the game I watched over VIPS via cameras or on foot in support for the bodyguards and local and government law enforcement, including high risk VIP parking and traffic control safety zones
- I assisted with acid washing TV camera equipment and vehicles that could not leave until the Super Bowl was over, made sure rooms were clean for acid washing and LP interview rooms and police officers by SAFE management and NFL standards
- I was trained in metal detectors, security cameras, and x-ray machines
- I also was trained in security guard tactics and working with undercover cops, in moving key witnesses in separation and taking statements
- Safe Management TIER 3 security NFL TIER 2
Event Security
Arizona Sunset Security
10.2014 - 09.2015
- As event security I was responsible for checking IDs, issuing pat-downs, crowd control and traffic control
- I worked with law enforcement on safety laws and weapons laws
- I was trained in report writing for law enforcement under the ARS guidelines, finding blind spots of cameras, danger zones for security guards and patrons, in finding high risk to low risk possibilities that can happen and how to fix the problems
- I was also responsible for watching over vendors so theft didn't happen
- Supported event security initiatives by providing crowd control measures during community gatherings or special events held within the jurisdiction.
- Supported event security operations through access control management, crowd control measures, and incident response as needed.
Education
IIA College - Paralegal and Criminal Justice
IIA College
Tucson, AZ11.2005
High School -
Alan B. Shepard High School
Palos Heights, IL11-2000
Skills
- Teamwork orientation
- Data entry
- Attention to detail
- Teamwork
- Issue resolution
- Dependable and responsible
Skills - Computersoftware
- Microsoft Word
- Excel
- Office
- Outlook
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft word
Microsoft Excel
Timeline
Customer Order Processor
Amazon Fulfillment Center TUS2
07.2020 - Current
Route Loader
FedEx
07.2018 - 01.2019
Bar Security
Independent Distillery
10.2016 - 02.2017
Super Bowl Event Security
S.A.F.E. Management
01.2015 - 02.2015
Static Security Guard
Veterans Security
11.2014 - 12.2015
Event Security
Arizona Sunset Security
10.2014 - 09.2015
IIA College - Paralegal and Criminal Justice
IIA College
High School -
Alan B. Shepard High School
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