Davionna Latimore
Warner Robins,GA
Summary
Resourceful Emergency Road Service Dispatcher recognized for high productivity and efficient task completion. Skilled in crisis management, route planning, and customer service, ensuring rapid response to emergency calls. Excel in communication, problem-solving, and decision-making, contributing to team success by effectively coordinating emergency services with precision and calm under pressure.
Overview
5
5
years of professional experience
Work History
Emergency Road Service Dispatcher
GEICO, Government Employees Insurance
Macon, Georgia
05.2023 - 12.2025
- Responded promptly to customer inquiries while maintaining a professional demeanor at all times.
- Arranged for repairs to restore service and schedules.
- Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
- Coordinated communication between customers, dispatchers and technicians by relaying job details or relevant updates regarding a case.
- Reviewed customer feedback surveys regarding quality of service provided by technicians.
- Assisted customers with questions related to their accounts or policies pertaining to emergency road services.
- Tracked inventory levels of supplies used by technicians during emergency road service calls.
- Worked with routing specialists, route managers and service department to optimize routes.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Provided customers with estimated time of arrival for service technicians as well as updates throughout the process.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Oversaw communications within assigned territories.
- Verified accuracy of work orders prior to submitting them for approval by supervisor.
- Managed payment processing for completed jobs by collecting credit card information over the phone or entering it into an online system.
Cashier
Bucees Gas Station
Fort Valley, Georgia
06.2021 - 04.2023
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Balanced daily transactions on a computerized point-of-sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Issued receipts, refunds, credits or change due to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find store items.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Northside High School
Warner Robins, GA05-2020
Skills
- Incident assessment
- Service coordination
- Route planning
- Geographical expertise
- Vehicle tracking
- Dispatch software
- Emergency procedures
- Reliability and punctuality
- Stress tolerance
- Vehicle knowledge
- Quick decision making
- Work order tracking
- Adaptability
- Returns processing
- Drawer balancing
- Product restocking
- Financial records oversight
- Customer relations
- Transaction handling
- Training and onboarding
- Cash handling and management
- Sales transactions
- Attention to detail
- Patience and empathy
- Reports and documents
- Time management skills
- Customer service
Timeline
Emergency Road Service Dispatcher
GEICO, Government Employees Insurance
05.2023 - 12.2025
Cashier
Bucees Gas Station
06.2021 - 04.2023
High School Diploma -
Northside High School