Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Work Preference
Quote
Generic
Pamela Glenn

Pamela Glenn

CSR
Winder,Ga

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

19
19
years of professional experience

Work History

Customer Service Agent

Chico's FAS, Inc.
Winder, Ga
11.2021 - 09.2023
  • I answered calls from customers
  • I would assist them with any need they might have
  • From placing an order to delivery issues
  • I would also set up and assist with updating accounts
  • Did this while keeping a average of 98% adherence
  • I am also trained on sales-force.

Customer Service Agent

4ES LLC
09.2020 - 06.2021
  • This had been a remote assignment that I had scheduled Covid 19 vaccinations for Walgreens
  • Assisted customer in getting an appointment that would be covenant for them.

Delivery Manager

United States Postal Service
Dacula, Ga
03.2005 - 09.2020
  • Make special arrangements for the delivery and collection Conduct audits of employee flexible accountability Evaluate and make minor adjustments to delivery routes to conform to changes in volume, patronage, and building management Maintaining information files and processing paperwork Make recommendations to improve operations Worked with local/state law enforcement fugitive apprehension Order and verify postage stamps as well as other merchandise in order to maintain sufficient supplies that are to be sold to customers
  • Hired employees and coordinate training Ensured payroll compliance with regulatory structure and oversaw more than 75 day & evening shift personnel Trained employees for policies, programs, and processes Created holistic and time efficient solutions to solve customer issues

Education

Associate of Arts - Baking And Pastry Arts

Clearfield Utah J.C.
01-1988

GED -

Mapleton HS
Thorton, Colorado
03-1987

Skills

  • Case Management
  • Information Verification
  • Payment Processing
  • Account Management
  • Order Placement
  • Outstanding communication skills
  • Customer Service
  • Inbound Customer Service
  • Problem Resolution
  • Customer Relations
  • Delivery Tracking
  • Escalation management
  • Billing Inquiries
  • Complaint Handling
  • Returns processing
  • Customer Relationship Management (CRM)
  • Database Research
  • Returns and exchanges
  • Customer Complaint Resolution
  • Inbound Call Management
  • De-Escalation Techniques
  • Information Updates
  • Upselling
  • Documentation And Reporting
  • Dispute Resolution
  • Microsoft Office
  • Online Chat
  • Trained in Salesforce
  • Calm and Professional Under Pressure
  • Livechat Messaging
  • Understanding Customer Needs
  • Online Systems
  • Reading Comprehension
  • Accurate Recordkeeping
  • Billing Adjustments and Refunds
  • Issue Identification
  • Order and Refund Processing

Affiliations

  • When not putting %100 in my work, I love to work in my garden.

Accomplishments

  • When I had been training in the art of Baking. I had won 2nd place in the Food Fair. Only to be beaten out by a cooked pig.

Timeline

Customer Service Agent

Chico's FAS, Inc.
11.2021 - 09.2023

Customer Service Agent

4ES LLC
09.2020 - 06.2021

Delivery Manager

United States Postal Service
03.2005 - 09.2020

Associate of Arts - Baking And Pastry Arts

Clearfield Utah J.C.

GED -

Mapleton HS

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementHealthcare benefits401k matchPaid time offWork from home option

Quote

Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein

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Pamela GlennCSR