Open To Work
Jennifer Williamson
Semmes,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Teleperformance USA
Semmes, AL
08.2025 - 11.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed high-volume calls while maintaining professionalism and patience.
- Collaborated with team members to enhance customer service strategies.
- Utilized CRM software to track and manage customer requests efficiently.
- Trained new agents on company policies and customer interaction techniques.
- Engaged with customers to understand their needs and provide solutions.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Implemented feedback from customers to improve service quality consistently.
Maintenance Crew Member
BK CAR WASH
Panama City, Florida
09.2017 - 04.2024
- Maintained cleanliness of car wash equipment and tools daily.
- Operated washing machines and water systems efficiently.
- Replenished cleaning supplies and organized storage areas regularly.
- Communicated effectively with customers regarding service options and procedures.
- Cut grass around the perimeter of the building using a lawn mower.
- Cleared walkways of snow and ice during winter months.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Performed tasks to maintain on-site physical security, safety and efficiency.
Education
Some College (No Degree) - Medical Administration Assistant
Ultimate Medical Academy
Clearwater, FLBachelor's Degree - Healthcare Management in Genotology
American InterContinental University
Atlanta, GA 04.2026 - Current
Skills
- Customer relationship management
- CRM software usage
- Issue resolution
- Call handling
- Active listening
- Issue documentation
- New teller training
- Decision-making
- Case management
- Call center experience
- Script adherence
- Customer relationship management (CRM)
- De-escalation techniques
- Call control
- Inbound call management
- Inbound customer service
- Conflict resolution
- Complaint handling
- Order placement
- Account management
- Escalation management
- Relationship building
- File management
- Email management
- Correspondence composition
- Issue escalation
- Problem resolution
- Cultural awareness
- Data entry
- Microsoft office suite proficiency
- Multitasking and organization
- Task prioritization
- Call flow maximization
- Adaptability and flexibility
- Documentation and reporting
- Customer complaint resolution
- Time management
- Empathetic and genuine
- Team collaboration
- Benefits determination
- Phone etiquette
- Language proficiency
- Information verification
- Verbal and written communication
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Bachelor's Degree - Healthcare Management in Genotology
American InterContinental University
04.2026 - Current
Customer Service Agent
Teleperformance USA
08.2025 - 11.2025
Maintenance Crew Member
BK CAR WASH
09.2017 - 04.2024
Some College (No Degree) - Medical Administration Assistant
Ultimate Medical Academy