Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Belen Velazquez

Mesa,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Store Manager

No Hassle Wireless
07.2017 - 02.2024
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Handle bank deposits.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Caregiver

ResCare Workforce Services
12.2013 - 06.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.

Hair Salon Assistant

Jarys Beauty Salon
09.2010 - 11.2013
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Education

State Board Certified - Cosmetology

Avalon School of Cosmetology
Mesa, AZ
06.2012

High School Diploma -

Mesa High School
Mesa, AZ
05.2004

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

No Hassle Wireless
07.2017 - 02.2024

Caregiver

ResCare Workforce Services
12.2013 - 06.2017

Hair Salon Assistant

Jarys Beauty Salon
09.2010 - 11.2013

State Board Certified - Cosmetology

Avalon School of Cosmetology

High School Diploma -

Mesa High School

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Belen Velazquez