Belen Andrea Guerrero
Jacksonville ,IL
Summary
Highly-motivated employee always open to take on new challenges and learn new skills. Strong work ethic, adaptability, and exceptional interpersonal skills with 5+ years of experience in customer-facing and operational roles. Good at managing complex floor operations, operating warehouse machinery, and maintaining high standards for quality control. A bilingual communicator focused on driving results, meeting and exceeding customer expectations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Warehouse Material Handler
Dot Foods
Mount Sterling, Illinois
10.2025 - Current
Restaurant Floor Manager
Los Rancheros Jacksonville
Jacksonville, Illinois
09.2021 - 09.2025
- Oversee daily restaurant operations.
- Staff training (serving, hosting, bartending).
- Lead staff to give excellent guest experiences.
- Ensuring great costumer service and addressing customer issues when needed.
Restaurant Food Server
Cafe Con Leche
Chicago, Illinois
06.2021 - 09.2021
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently during peak hours such as breakfast and brunch.
- Collaborated with kitchen staff to ensure timely meal preparation while maintaining a good customer service environment.
Education
Bachelor of Arts - Criminal Justice
Illinois College
Jacksonville, IL 08.2021 - 05.2025
Skills
- Leadership & Team Management
- Good Communication
- Problem Solving
- Data Analysis
- Active Listening
- Time Management
- Equipment Operation
- Forklift Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Food Protection Manager Certification
Timeline
Warehouse Material Handler
Dot Foods
10.2025 - Current
Restaurant Floor Manager
Los Rancheros Jacksonville
09.2021 - 09.2025
Bachelor of Arts - Criminal Justice
Illinois College
08.2021 - 05.2025
Restaurant Food Server
Cafe Con Leche
06.2021 - 09.2021