Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Belera Maddox

Atlanta,GA

Summary

Seasoned Bartender with 7 years of experience in the hospitality industry, adept at providing exceptional customer service and advanced mixology. Proven track record in upselling premium offerings and managing financial transactions with accuracy. Seeking Bartender, Bottle Girl & Server roles to leverage expertise in beverage creation and customer engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender/ Waitress

Twin Peaks Restaurants
05.2022 - Current
  • Provide exceptional customer service to foster customer satisfaction and repeat business.
  • Manage financial transactions with meticulous accuracy to maintain balanced records.
  • Enhance revenue through strategic upselling of premium offerings.
  • Work collaboratively with staff to cultivate a cohesive and supportive workplace.
  • Demonstrate advanced mixology skills to deliver a diverse range of high-quality beverages.

Bartender

Spice House
03.2024 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • 100% score on corporate shop test. (Randomized service test to verify service accuracy)

Bartender/Waitress

Bokampers Sports Grill
02.2019 - 02.2022
  • Company Overview: Bokampers Sports Bar & Grill
  • Provided exceptional customer service by promptly greeting guests, taking accurate orders, and ensuring a memorable dining experience at Bokampers Sports Bar & Grill.
  • Enhance revenue through strategic upselling of premium offerings.
  • Work collaboratively with staff to cultivate a cohesive and supportive workplace.
  • Demonstrate advanced mixology skills to deliver a diverse range of high-quality beverages.
  • Bokampers Sports Bar & Grill

Assistant Manager

5th Ave Pizzeria
07.2018 - 09.2021
  • Formulated and implemented marketing strategies that enhanced brand visibility and led to a rise in customer engagement and sales.
  • Analyzed product trends and customer behaviors to project profits and inform business strategy.
  • Managed the execution of marketing campaigns that met or exceeded revenue growth objectives.
  • Ensured a meticulous and inviting store atmosphere, while overseeing precise daily financial reconciliations and effectively resolving customer concerns.

Education

Associate of Arts - Biology

Broward College
Fort Lauderdale, FL
06.2024

Skills

  • Mixology
  • Guest Relations Management
  • Money Handling
  • Complaint Resolution
  • Medical Terminology Knowledge
  • Brand Representation
  • Team Development
  • Social Media Engagement
  • Performance Metrics Analysis
  • Pricing Strategies
  • Team Motivation
  • Sales Strategies
  • Literacy in All Microsoft Software
  • Cash Handling

Certification

  • Food & Liquor Handlers License
  • Computer Literacy, Broward College

Languages

Spanish
Professional Working

Timeline

Bartender

Spice House
03.2024 - 11.2024

Bartender/ Waitress

Twin Peaks Restaurants
05.2022 - Current

Bartender/Waitress

Bokampers Sports Grill
02.2019 - 02.2022

Assistant Manager

5th Ave Pizzeria
07.2018 - 09.2021

Associate of Arts - Biology

Broward College

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Belera Maddox