Ayana Horton
Charlotte,NC
Summary
Stellar Bartender/server passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. With exceptional multitasking skills and a friendly inviting personality I am able to keep a crowd happy and smiling while still maintaining an impeccable work ethic and upholding a high standard of customer service. Seeking a position where i can contribute to a dynamic team at a high-volume, fast-paced establishment. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Bartender/ Waitress
Firehouse Bar & Lounge
06.2019 - 09.2021
- Enthusiastically and appealingly described food and drink specials to guests.
- Poured drinks using standard pour according to specifications.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests at the bar were of legal age.
- Retrieved liquor, wine and beer from various storage facilities.
- Served each guest courteously, quickly and efficiently.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
Bartender/ Waitress
Pressbox Bar And Grill
06.2016 - 08.2018
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Enthusiastically and appealingly described food and drink specials to guests.
- Served each guest courteously, quickly and efficiently.
- Processed orders on a computerized Point of Sale system.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests
Server/ Waitress
Hickory Tavern
05.2013 - 01.2015
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Consistently provided friendly guest service and heartfelt hospitality.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Training new employees on establishment standards and cleaning protocols.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
Education
Associate of Arts - Dentistry (Pre-Dentistry)
DA Academy Of North Carolina
Charlotte, Nc 08.2016
High School Diploma -
Crossroads Charter High School
Charlotte , Nc 06.2012
Skills
- Servsafe Certified
- Engaging and friendly personality
- Hard worker
- Highly reliable
- Quick learner
- Exceptional customer service
- Point of Sale (POS) system operation
- Excels at upselling
- Creative mixology
- Attending multiple customers
- Responsible alcohol service
Timeline
Bartender/ Waitress
Firehouse Bar & Lounge
06.2019 - 09.2021
Bartender/ Waitress
Pressbox Bar And Grill
06.2016 - 08.2018
Server/ Waitress
Hickory Tavern
05.2013 - 01.2015
Associate of Arts - Dentistry (Pre-Dentistry)
DA Academy Of North Carolina
High School Diploma -
Crossroads Charter High School