Myrna Lowe
Easton,WA
Summary
Motivated Waitress/Bartender
with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
12
12
years of professional experience
Work History
Waitress/bartender
Parkside Cafe & Turtle Lounge
Easton , WA
10.2014 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Waitress/Bartender
Sunset Cafe
Cle Elum , WA
05.2019 - 06.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Stayed up-to-date on menu changes to help customers make food choices.
Cashier
RV Town/Shell Gas Station
Easton , WA
10.2013 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Education
GED -
Olympic College
Bremerton, WA03.2003
Skills
- Service-Oriented
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- High Volume Dining
- Team Player
- Specials Promotion and Upselling
- Wine and Liquor Service
- ServSafe Certified
- Valid Food Handlers Certification
- Adaptable and Flexible
- Multitasking and Prioritization
- Reliable and Responsible
- Customer Service and Rapport
- Warm and Friendly
- Conflict and Complaint Resolution
Timeline
Waitress/Bartender
Sunset Cafe
05.2019 - 06.2021
Waitress/bartender
Parkside Cafe & Turtle Lounge
10.2014 - Current
Cashier
RV Town/Shell Gas Station
10.2013 - 06.2016
GED -
Olympic College
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