BELIA GAYTAN
Humble
Summary
Dynamic professional with extensive experience in collections and retail management, notably at Walmart. Proven track record in account management and payment arrangements, enhancing operational efficiency. Bilingual in Spanish and English, skilled in training and team leadership, driving performance improvements and customer satisfaction. Committed to optimizing inventory and scheduling processes.
Overview
14
14
years of professional experience
Work History
Collections Agent
FMA Alliance
11410 Greens Crossing Boulevard, Houston
06.2025 - Current
- Managed inbound and outbound communications with clients to facilitate timely debt resolution.
- Documented interactions accurately in customer relationship management (CRM) system for record-keeping.
Assistant Store Manager
Family Dollar
Family Dollar, Cavalcade Street, Houston
03.2025 - 06.2025
- Assisted in daily store operations, ensuring smooth workflow and consistent customer service.
- Supported inventory management by monitoring stock levels and facilitating replenishment processes.
- Trained new staff on store policies, procedures, and best practices to enhance team efficiency.
- Executed visual merchandising strategies to optimize product displays and improve customer engagement.
Product Specialist
HEB Grocery Store
H-E-B, 2300 N Shepherd Dr, Houston, TX 77008
10.2019 - 04.2024
- Assisted in product selection and placement, enhancing customer experience and satisfaction.
- Executed daily inventory checks, ensuring stock accuracy and availability for customers.
- Collaborated with team members to streamline product displays, improving visibility and accessibility.
- Provided support during promotional events, effectively communicating product benefits to customers.
Department Manager
Walmart
1118 Silber Rd
06.2012 - 03.2017
- Led team to meet operational goals, ensuring efficient workflow and adherence to company standards.
- Developed training programs for staff, enhancing skills and improving overall performance.
- Collaborated with cross-functional teams to optimize inventory management processes and reduce waste.
- Implemented new scheduling system, increasing employee availability and coverage during peak hours.
Education
High School Diploma -
MacArthur Senior High
Debeney Dr, Houston, TX 77039Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Fluent in Spanish and English
- Money management
- Shift scheduling
- Inventory
Timeline
Collections Agent
FMA Alliance
06.2025 - Current
Assistant Store Manager
Family Dollar
03.2025 - 06.2025
Product Specialist
HEB Grocery Store
10.2019 - 04.2024
Department Manager
Walmart
06.2012 - 03.2017
High School Diploma -
MacArthur Senior High