Belinda Alonso Toledo
Health Connect America
Saint Cloud,FL
Professional Summary
Bilingual (English/Spanish) content creator, community manager, and administrative professional with extensive experience in customer service, leadership, live streaming, and creator engagement. Experienced in building online communities through TikTok LIVE while managing audience engagement, collaborating with creators, and maintaining high-performance relationships. Strong organizational, coaching, and communication skills with a proven ability to multitask in fast-paced environments. Passionate about helping creators grow and succeed.
Work History
Case Manager
Health Connect America | Kissimmee, FL
- Coordinate services for clients receiving behavioral health support.
- Develop individualized service plans.
- Maintain documentation and compliance standards.
- Collaborate with multidisciplinary teams.
- Build strong client relationships while advocating for needed services.
Co-Owner & Administrative Manager
Sosnola Inc. | Fort Lauderdale, FL
- Managed daily business operations and administrative functions.
- Coordinated client communications and scheduling.
- Oversaw office organization and workflow.
- Assisted with business development and customer relations.
- Maintained financial records and operational documentation.
- Supported company growth through organization and process improvement.
Call Center Agent • DICOM Agent • Assistant Manager
Banco Salvadoreño | San Salvador, El Salvador
- Provided bilingual customer service.
- Assisted in training and mentoring new employees.
- Helped supervise daily operations.
- Supported management with scheduling and performance monitoring.
- Resolved customer concerns efficiently.
Education
M.S. - Clinical Mental Health Counseling
Keiser University
Expected Graduation
B.A. - Psychology
Florida International University
- Specialization: Applied Behavior Analysis (ABA)
- Minor: Criminology
- Summa Cum Laude
Associate in Arts
Valencia College
Skills
TikTok LIVE Content Management
Creator Recruitment & Onboarding
Community Engagement
Talent Development
Live Stream Strategy
Bilingual Communication
Administrative Management
Team Leadership
LANGUAGES
English
Spanish (Native)
Timeline
Valencia College - Associate in Arts,
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Call Center Agent • DICOM Agent • Assistant Manager
Banco Salvadoreño
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Co-Owner & Administrative Manager
Sosnola Inc.
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Case Manager
Health Connect America
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Keiser University - M.S., Clinical Mental Health Counseling
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Florida International University - B.A., Psychology
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