Milini Small
West Palm Beach,FL
Summary
Dynamic and compassionate professional with extensive experience in customer service and entrepreneurship. Proven ability to enhance client satisfaction through effective conflict resolution and meticulous documentation. Skilled in multitasking and organization, consistently achieving high performance standards while fostering a collaborative environment. Committed to continuous improvement and exceptional service delivery. Displaying leadership, adaptability and inclusiveness.
Overview
2027
2027
years of professional experience
Work History
Caregiver, Special Needs
Self Employed Services
West Palm Beach, FL
03.2016 - Current
- Assisted individuals with daily living activities, enhancing independence and quality of life.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Communicated well both verbally and in writing with educational and medical professionals.
- Performed home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Provided transportation to appointments, outings, or activities as needed, ensuring safety at all times.
- Implemented behavior modification plans to address challenging behaviors, resulting in more harmonious living environment.
- Ensured safe living environment by meticulously following health and safety guidelines.
- Supported daily living activities, running errands, household chores, and performing hygiene needs of bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Childcare Provider
Self Employed Services
West Palm Beach, FL
2011 - 2021
- Established and maintained safe, nurturing environment for children of various ages.
- Implemented daily routines to enhance children's learning experiences and promote structure.
- Evaluated children's progress regularly, adjusting activities to foster continuous improvement in skills.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Utilized positive reinforcement techniques to encourage good behavior.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Assisted children with homework and school projects, enhancing academic support.
- Resolved conflicts among children, teaching them effective problem-solving and negotiation skills.
- Read stories, sang songs and facilitated creative play.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Passionate about learning and committed to continual improvement.
- Streamlined inventory management processes for increased efficiency and accuracy.
Owner
A to Z Superior Cleaning Services
West Palm Beach, FL
2009 - 2014
- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient cleaning protocols to enhance service delivery and reduce turnaround time.
- Oversaw staff training programs, fostering skill development and maintaining service standards.
- Conducted regular quality control inspections to uphold cleanliness and compliance with industry standards.
- Streamlined scheduling processes to optimize workforce allocation and improve operational efficiency.
- Developed and maintained strong relationships with clients for residential and commercial services, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Fostered strong relationships with clients to boost retention rates, conducting regular client surveys.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Specialist
Florida Power & Light Company
West Palm Beach
2001 - 2009
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction
- Collaborated with team members to streamline processes, ensuring consistent service delivery.
- Documented interactions in CRM system for accurate tracking and reporting of customer feedback.
- Provided training support to new team members while floor assisting, fostering a collaborative work environment.
- Monitored key performance indicators to identify areas for process improvement and staff development.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, conducted presentations, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Assembler
Motorola
Boynton Beach, FL
03.1993 - 01.2001
- Conducted manual assembly of beepers and cellular phones in a warehouse setting, while meeting daily metrics goals and fulfilling daily product orders.
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Reported to management daily to confirm all orders were fulfilled accurately and in a timely manner.
- Managed technology assets procurement, shipping and inventory as a manifold/ line tracker while supervising team members.
- Managed department inventory by maintaining cycle counts.
- Supported inventory management by accurately counting inventory items, checking delivery quantities and verifying all supply orders were fulfilled by end of shift.
- Streamlined inventory management with meticulous organization and accurate recordkeeping.
- Transported inventory items to appropriate locations.
- Maintained inventory count, tracked usage, and documented variance
- Kept tool, material, and equipment inventory updated.
- Completed inventory purchases and oversaw shipment processing.
- Checked and replenished inventory to maintain optimal operations.
- Performed material counts and full inventory audits.
- Conducted cross training of team members at off-site locations in Plantation, Florida and Dublin, Ireland.
Education
High School Diploma -
Jupiter Community High School
Jupiter, FL1986
Skills
Respectful and compassionate
Time management
Dependable and responsible
Multitasking and organization
Verbal and written communication skills
Client documentation
Conflict resolution
Timeline
Caregiver, Special Needs
Self Employed Services
03.2016 - Current
Assembler
Motorola
03.1993 - 01.2001
Childcare Provider
Self Employed Services
2011 - 2021
Owner
A to Z Superior Cleaning Services
2009 - 2014
Customer Service Specialist
Florida Power & Light Company
2001 - 2009
High School Diploma -
Jupiter Community High School