Belinda Bowen
Atlanta,GA
Summary
Enthusiastic customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of office procedure and driving safety and training in customer care. Motivated to learn, grow and excel in business.
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Rual Carrier Assistance
United States Postal Service
Newnan, Georgia
04.2019 - Current
- Sold stamps to customers along route and counted back bills and change to avoid errors
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Directly interacted with 50 are more customers to deliver mail, packages and ordered goods
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
Janitorial Contractor
Intergity Janitor Service
Forest Park, GA
07.2018 - 03.2019
- Managed over 10 customer calls per day
- Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion
- Analyzed and identified equipment failure root causes and initiated correction actions, employees, including scheduling, training and performance monitoring
- Coordinated daily workflow through task prioritization and concise scheduling
CNA
Christian City Nursing Home
Union City, GA
03.2015 - 08.2018
- Obtained client medical history, including medication information, symptoms and allergies
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchair's and preparing assistive devices
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Promoted good oral and personal hygiene by aiding assisting patients with shaving, bathing and teeth brushing
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Cared for average of 10 patients per day in facility, delivering high-quality, efficient support to meet all needs
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Driver
Marta Mobility
Atlanta, GA
03.2013 - 02.2015
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Answered, scheduled and responded to reservation calls at specific times and locations
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Worked directly with customers to assess quality issues, including damage and incompleteness of orders
- Operated delivery vehicles 6 days per week, averaging 30 miles on road and 50 customers served
Education
Some College (No Degree) - Bussiness Office
United Education Institute
Morrow, GA2009
Skills
Timeline
Rual Carrier Assistance
United States Postal Service
04.2019 - Current
Janitorial Contractor
Intergity Janitor Service
07.2018 - 03.2019
CNA
Christian City Nursing Home
03.2015 - 08.2018
Driver
Marta Mobility
03.2013 - 02.2015
Some College (No Degree) - Bussiness Office
United Education Institute
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