BeLinda C. Goss
Indianapolis
Summary
Dynamic and results-driven professional seeking a challenging position that leverages exceptional written and verbal communication skills with a strong focus on delivering outstanding customer service. Proven expertise in administrative functions and office management, complemented by a reputation for reliability and adaptability in fast-paced environments. Strong organizational abilities and a collaborative mindset foster seamless team operations and drive goal achievement. Extensive experience in call center settings enhances the ability to address customer needs effectively while maintaining high service standards.
Overview
41
41
years of professional experience
Work History
Administrative Assistant
IU Health Orthopedics and Sports Medicine
01.2022 - Current
- Maintain Multiple Calendars for 11 Ortho Trauma Physicians
- Facilitate Meetings among physicians and other Entities.
- Manage on call schedules for the Ortho Trauma Team
- Coordinate and schedule Depositions, Medical Reviews, Narratives, and other Litigation requests from Attorneys Offices
- Upload Letters of Recommendations for Medical Students
- Arrange Flights, Hotels and Conference Registrations
- Facilitate communication between Physicians and Workers Compensation Patients. Obtain pertinent claim information from case managers.
Registration Specialist
IU Health West Cardiology
02.2021 - 01.2022
- Facilitate patient flow from point of entry to destination in a timely, accurate and professional manner
- Obtain information to generate accurate financial and demographic record to ensure maximum reimbursement and clinical outcomes
- Facilitate Billing for the office visits and monitoring device
- Schedule Appointments
Registration Specialist
IU Health West Primary Care
03.2015 - 02.2021
- Facilitate patient flow from point of entry to destination in a timely, accurate and professional manner
- Obtain information to generate accurate financial and demographic record to ensure maximum reimbursement and clinical outcomes
- Answer incoming calls
- Facilitate Billing and office visits along with collecting charges
- Schedule appointments
Team Lead Scheduling Specialist
IU Health Physicians- Iconnect
01.2011 - 03.2015
Team Lead – On-call Operator
On-Ramp Communications
04.2007 - 01.2011
HOMEMAKER
09.1994 - 05.2006
CNA INSURANCE COMPANY
05.1984 - 09.1994
- Accomplishments: Co-Author of the Claims Clerical Unit (CCU) Instruction Manual which was within the Workers Comp Department.
- Successfully piloted the implementation of the CCU in Atlanta, Georgia
Education
Business Administration
Perimeter College
Indianapolis, Indiana01.1989
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Georgia State University
Indianapolis, Indiana01.1986
Skills
- Excellent customer service representative
- Ability to multitask in fast-paced organization
- Excellent organizational skills
- Detail oriented
- Technically proficient in Microsoft Word and Excel
- Medical terminology
- Insurance Background
- Office administration
- Microsoft Word
- Time management
- Administrative support
- Scheduling and calendar management
- Multi-line telephone systems
Timeline
Administrative Assistant
IU Health Orthopedics and Sports Medicine
01.2022 - Current
Registration Specialist
IU Health West Cardiology
02.2021 - 01.2022
Registration Specialist
IU Health West Primary Care
03.2015 - 02.2021
Team Lead Scheduling Specialist
IU Health Physicians- Iconnect
01.2011 - 03.2015
Team Lead – On-call Operator
On-Ramp Communications
04.2007 - 01.2011
HOMEMAKER
09.1994 - 05.2006
CNA INSURANCE COMPANY
05.1984 - 09.1994
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Georgia State University
Business Administration
Perimeter College