Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Hi, I’m
Belinda Chanthaphanh
Rosemead,CA
Summary
Overview
8
years of professional experience
1
Certification
Work History
Self Employed
Lash Artist/Esthetician
03.2022 - Current
Job overview
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Invested in continuous professional development to stay up-to-date with the latest industry trends and techniques, resulting in a broadened range of services offered to clients.
Sugar Blossom Lashes
Lash Artist
07.2021 - 01.2022
Job overview
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
Massage Envy
Front Desk Receptionist
03.2021 - 07.2021
Job overview
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Huntington National Bank
Customer Service Call Center Agent
11.2015 - 07.2017
Job overview
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Maintained thorough knowledge of company products, services, and policies to provide consistent support across all calls.
Education
Neihule AcademyLos Angeles
Esthetician License from Esthetics
01.2021
University Overview
Skills
- Custom Lash Design
- Efficient Lash Mapping
- Mega Volume Lashes
- Lash Removal Techniques
Websites
Timeline
Lash Artist/Esthetician
Self Employed
03.2022 - Current
Lash Artist
Sugar Blossom Lashes
07.2021 - 01.2022
Front Desk Receptionist
Massage Envy
03.2021 - 07.2021
Customer Service Call Center Agent
Huntington National Bank
11.2015 - 07.2017
Neihule Academy
Esthetician License from Esthetics
Certification
Borbelta Lash Certified in Classic & Volume
Certified in Mega Volume and Wispy sets
Seduire Academy Lip Blush Certified
PCA chemical peels Certified
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