Jennifer Kennedy
Corona,CA
Summary
Professional beauty specialist prepared for this role. Skilled in lash application, design, and client consultation. Strong focus on achieving high-quality results and enhancing client satisfaction. Valued for adaptability, collaboration, and reliability in fast-paced environments.
Experienced with applying precise and customized lash extensions. Utilizes advanced techniques and client consultations to achieve desired results. Knowledge of maintaining high standards of hygiene and client care, ensuring safe and satisfying experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior lash artist /Owner of Mariposa Lashes
Mariposa Lashes
10.2011 - Current
- Knowledge of current lash trends/ pinching method used
- Booking appointments
- Inform clients about products/ Lash shampoos, lash serums, etc.
- Entered and updated new customer details in the customer relationship management software according to administrative guidelines
- Specializing in hybrid, volume, and mega volume lashes
- Upholding the standards of state board and law
- Experience with facials, chemical peels and diamond glow procedures, assisting in skincare product selection as well as maintaining and ordering of products and supplies. Products used on clients have been strictly Dermalogica.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
Patient Care Coordinator
Bay Skin + Beauty
02.2025 - 08.2025
- Assist with checking in patient as well as checking out patient
- Going over post procedural care of treatment plan
- Scheduling of patients via in person, email or phone
- Assisting NP with treatment of patient
- Making sure both rooms are stocked and sanitized per state board regulations
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
PCA/Nurse Assistant
Rady’s Children’s Hospital
06.2024 - 10.2024
- Assisting patients with personal needs and activities
- Collecting data and supporting the unit with a variety of patient logistics
- Working Various shifts, days and noc.
- I worked my way up from Per Diem to full time in 30 days.
- Collected data from newborns through hearing screenings.
- Took blood data to the lab for testing.
- Coordinated arrivals and discharges of babies from the main hub to other locations.
- Checking patients vitals
- Upholding HIPAA regulations
Patient Care Coordinator
Art of Skin MD
05.2017 - 10.2019
- Knowledge of botox, fillers, all laser treatments (IPL/ ResurFX, Eco2, Protege Elite, Exilis Ultra, etc.)
- Trained with Brilliant Distinctions as well as Aspire rewards programs.
- Answering phone calls regarding patient appointments, insurance and payment questions.
- Educated on skin care brands such as Neocutis, Skin Medica, Obagi, Topix, Alastin, Colorscience, Dermalogica and all Elta MD sunscreen products as well as post procedure.
- Open and Closing of office.
- Proficient in NextEMR, all Word programs (excel, word document, powerpoint, outlook, safari)
- Some medical assisting (brought patients back, applied numbing cream, assisted in the room when needed but not frequently).
- Upholding and maintaining HIPAA regulations
- Checking patients vitals
Education
West Coast University
Orange County, CA06.2025
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Mira Costa College
Oceanside, CA05.2024
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College Of Hair Design
Salem, OR06.2012
Skills
- Scheduling/ Inventory Management/ Stocking
- Communications/ Point of Contact/ Greeter
- Marketing
- Bilingual
- Document organization
- Problem Solving/ Customer Liaison
- Data entry/ Staff Training/ Development
- Detail Focused
- Goal Oriented
- Social media marketing
- Classic lash extensions
- Volume lash extensions
- Allergy awareness
- Professionalism and etiquette
- Precision lash application
- Efficient lash mapping
- Lash removal techniques
- Advanced lash techniques
- Eyelash extension aftercare
- Client retention strategies
- Mega volume lashes
- Hygiene and sanitation
- Custom lash design
- Patience and calmness
- Steady hand coordination
- Appointment scheduling
Certification
- Licensed Esthetician/ Nail Technician in the state of Oregon 2012- Current
- Licensed Esthetician in the state of California 2017- Current
- Microblading Certified January 2019- Present
- Tattoo Practitioner Certified in the city of Los Angeles
- BLS Certified 2024
- AHA Certified 2024
Timeline
Patient Care Coordinator
Bay Skin + Beauty
02.2025 - 08.2025
PCA/Nurse Assistant
Rady’s Children’s Hospital
06.2024 - 10.2024
Patient Care Coordinator
Art of Skin MD
05.2017 - 10.2019
Senior lash artist /Owner of Mariposa Lashes
Mariposa Lashes
10.2011 - Current
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Mira Costa College
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College Of Hair Design
West Coast University
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