Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belinda Claxton

South Bend,IN

Summary

A professional with a diverse background in education and customer service. Proven to conceptualize, plan and manage successful business operations—additional experience in customer service in retail, order picking, and parcel delivery service. Dedicated, well-organized, highly communicative, and detail-oriented. Having many different skills and job experiences while being college-educated, adapting to every job opportunity comes with ease.

Overview

7
7
years of professional experience

Work History

Warehouse Picker

Amazon
South Bend, IN
09.2021 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 75 pounds.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.

PSE Sales Clerk

Untied States Postal Service
South Bend , IN
09.2020 - 07.2021
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Kept front check-out area clean and organized for efficient service.
  • Delivered assistance and service by carrying heavy packages and securing customer purchases in vehicles.

Lead Teacher

Village Park Child Care
Merrillville , IN
08.2017 - 08.2019
  • Planned and implemented different daily activities to enhance the overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Customer Service Associate

Sears
South Bend, IN
02.2018 - 12.2018
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.

Telephone Customer Service Representative

Americall Teleperformance
Merrillville , IN
01.2015 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Science - Early Childhood Education

Indiana Wesleyan University
Marion, IN
10.2024

Associate of Science - Early Childhood Education

Ivy Tech Community College of Indiana
Gary, IN
06.2018

High School Diploma -

Theodore Roosevelt Car & Tech Acad
Gary, IN
05.2014

Skills

  • General Housekeeping
  • Customer Experience
  • Production Targets
  • Hand Scanners
  • Product Description
  • Attention to Detail
  • Sales Pitches
  • Outbound Calling
  • Data Entry
  • Calm and Professional Under Pressure
  • Call Documentation
  • Efficient and Detail-Oriented

Timeline

Warehouse Picker

Amazon
09.2021 - Current

PSE Sales Clerk

Untied States Postal Service
09.2020 - 07.2021

Customer Service Associate

Sears
02.2018 - 12.2018

Lead Teacher

Village Park Child Care
08.2017 - 08.2019

Telephone Customer Service Representative

Americall Teleperformance
01.2015 - 08.2017

Bachelor of Science - Early Childhood Education

Indiana Wesleyan University

Associate of Science - Early Childhood Education

Ivy Tech Community College of Indiana

High School Diploma -

Theodore Roosevelt Car & Tech Acad

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Belinda Claxton