Belinda Collins
Richlands,NC
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction through innovative strategies and team development. Excelled in inventory control and customer relations, enhancing store efficiency and team productivity. Skilled in office administration and verbal communication, achieving significant improvements in operational performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Receptionist
Jones County Tire
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Store Manager
Southern Auto Parts
08.2019 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
Customer Service Representative
Convergys
06.2000 - 09.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Store Manager
NAPA Auto Parts - Genuine Parts
07.2008 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
HS Diploma - General Studies
White Oak High School
Jacksonville, NC05.2000
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office Administration
- Multi-line telephone operation
- Professional Demeanor
- Documentation And Reporting
- Typing Speed
- Office Management
- Multi-Line Telephone Systems
- Basic accounting
- Information Protection
- Supply Management
Certification
Emergency Medical Technician
Timeline
Receptionist
Jones County Tire
01.2024 - Current
Store Manager
Southern Auto Parts
08.2019 - 01.2024
Store Manager
NAPA Auto Parts - Genuine Parts
07.2008 - 07.2019
Customer Service Representative
Convergys
06.2000 - 09.2002
HS Diploma - General Studies
White Oak High School
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