Belinda Flores
Greensboro,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Ser. Representative Switchboard Operator
Atrium Health Wake Forest Baptist Medical Center
05.2016 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Monitors alerts for fire panel, blood bank, Pharmacy and lab's fridges/freezers, oxygen panel, and elevators.
Housekeeping Manager
West Pointe
04.2014 - 08.2019
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 6 housekeepers.
- Maintained required records of work hours, budgets and payrolls.
Education
Associate of Science - Hospitality Administration And Management
Commonwealth Baptist College
Lexington Ky05.2014
Skills
- Retention Strategies
- Staff Training
- Cross-Functional Team Development
- Problem-Solving Strengths
- Fluency in Spanish
- Detail Orientation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Ser. Representative Switchboard Operator
Atrium Health Wake Forest Baptist Medical Center
05.2016 - Current
Housekeeping Manager
West Pointe
04.2014 - 08.2019
Associate of Science - Hospitality Administration And Management
Commonwealth Baptist College
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