Belinda Garcia
Brownsville,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
Southwest Key Programs STX HQ
06.2021 - Current
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated special projects and managed schedules.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed office operations while scheduling appointments for department managers.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Assistant
Southwest Key Program Casa Presidente
01.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Payroll Accountant
Peninsula Island Resort & Spa
09.2013 - 12.2018
- Reduced errors in payroll processing by conducting thorough audits and reconciliations of records.
- Collaborated with HR department to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
- Ensured accurate and timely payments for all employees, managing weekly and monthly payroll cycles.
- Maintained compliance with federal, state, and local tax regulations by staying up-to-date on changes and adjusting payroll systems accordingly.
- Provided exceptional customer service by addressing employee inquiries regarding pay discrepancies and deductions.
Accounts Payable Clerk
Dtram Builders
01.2010 - 01.2013
- I was in charge of weekly payroll with our employees, as well as all our subcontractors
- I sent out our monthly bills in a timely manner
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- I also took payments for rental properties the owners had as well as took care of all the insurances with their apartments and owner financed homes.
- Prepared vendor invoices and processed incoming payments.
Store Manager 2
Wells Fargo Bank
04.2008 - 01.2010
- Assistant to the Teller Manager
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Overlooked each tellers daily, monthly and quarterly goals, making sure each teller reached their highest potential.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Banker
Wells Fargo Bank
02.2007 - 04.2008
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Teller
Wells Fargo Bank
01.2005 - 02.2007
- I assisted customers with their daily transactions, deposits, withdrawals, payments, etc.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
No Degree - General Studies/ Liberal Arts
College of St. Mary’s
Omaha, NEHigh School Diploma -
Los Fresnos High School
Los Fresnos, TX05.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Clerical Support
References
- Esmer Macias, Wells Fargo Bank, (956) 698-3232
- Vannia Gonzalez, Dtram Builders, (956) 204-7351
- Dennise Landgraf, Picture this by Dennise, (956) 459-9285
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Manager
Southwest Key Programs STX HQ
06.2021 - Current
Administrative Assistant
Southwest Key Program Casa Presidente
01.2019 - 06.2021
Payroll Accountant
Peninsula Island Resort & Spa
09.2013 - 12.2018
Accounts Payable Clerk
Dtram Builders
01.2010 - 01.2013
Store Manager 2
Wells Fargo Bank
04.2008 - 01.2010
Banker
Wells Fargo Bank
02.2007 - 04.2008
Teller
Wells Fargo Bank
01.2005 - 02.2007
No Degree - General Studies/ Liberal Arts
College of St. Mary’s
High School Diploma -
Los Fresnos High School
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