Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belinda Gibson

Ontario,CA

Summary

Highly motivated, detail oriented, Customer Service Professional seeking to obtain a challenging career opportunity in customer service. Previously in the payroll and employment tax industry where I can contribute to the success of an organization using my industry knowledge, client management and 23 years of employment and payroll tax experience in a high volume, multi-tasking environment

Overview

28
28
years of professional experience

Work History

Tax and Compliance Specialist

Shiftpixy Corporate Services
08.2021 - Current

Same responsibilities as Shift Human Capital Management and Venure Payroll Services.

Tax and Compliance Specialist

Vensure Empolyer Service
01.2020 - 04.2020

Business sold to Vensure Employer Services, job responsibilities remained the same.

Tax Compliance Specialist

Shift Human Capital Management
07.2019 - 12.2019
  • Processed payrolls, made daily deposits to various federal, state, and local agencies via Prism HR and upload to Master Tax
  • Direct point of contact for small businesses client base of 100 throughout the US in various aspects including collecting funds in regards to NSF's
  • Worked with state, federal and local agency collections departments
  • Worked escalated issues in the absence of Management
  • Worked in office as well as remotely

ADP - Account Manager

Automatic Data Processing Inc
08.1995 - 06.2018
  • Managed various clients and provided direction for effortless client experience
  • Monitored the processing of employment taxes, W-2 programming, interface mapping, ensured compliance in Federal, State, and Local jurisdictions, discussed and acted on the importance of timely interim and quarterly processing to prevent penalty and interest
  • Adviser and subject matter expert
  • Provided training and supported internal and external clients
  • Placed federal, state, and local calls as needed to resolve complex agency issues

Education

High School Diploma -

Mounds View Senior High School

Skills

  • Customer assistance
  • Complaint resolution
  • Extensive employment tax knowledge
  • Report preparation
  • Exceptional experience supporting
  • Client relationships with Fortune 500
  • Companies in multi-state environment
  • Using Employer Reporting Platforms
  • Strong organizational, analytical
  • Communication, prioritizing, and
  • Resolution skills
  • Expert in managing and resolving the
  • Most complex agency notices and
  • Communicating with federal, state and
  • Local agencies
  • Effectively trained internally and
  • Externally
  • Excellent skills in identifying client
  • Process issues, providing effective
  • Solutions for improvements and critical
  • Planning

Timeline

Tax and Compliance Specialist

Shiftpixy Corporate Services
08.2021 - Current

Tax and Compliance Specialist

Vensure Empolyer Service
01.2020 - 04.2020

Tax Compliance Specialist

Shift Human Capital Management
07.2019 - 12.2019

ADP - Account Manager

Automatic Data Processing Inc
08.1995 - 06.2018

High School Diploma -

Mounds View Senior High School
Belinda Gibson