Belinda Hall

Provides assistance to the public at the Planning and Development Department's public information reception area.

Checks all submittals for required items and completeness; enters information into computer systems; calculates fees;

prepares files; routes information to other reviewers when appropriate; reviews permit applications as assigned; provides written review comments to applicants; checks pending reviews for completion; assist applicants with understanding the review comments;

Performs routine office tasks including data entry, file management, responding to emails, and answering the telephone;

• Trained team members in successful strategies to meet operational and sales targets.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Communicated with managers of other departments to maintain transparency.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Kept work areas clean, organized and safe to promote efficiency and team safety.

• Cared for 36 livestock by regularly feeding and inspecting for illness and injuries.
• Groomed 10 horses per Day to prepare for exhibitions.
• Trained part-time help in livestock care and ranch operations.
• Treatment minor horse injuries.
• Scheduled farrier and vet appointments regularly.

Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Assisted customers by answering questions and fulfilling requests.

Assisted customers with title transfers, tax payments, Drivers license issuance.