Summary
Overview
Work History
Skills
Certification
Academic Preparation
References
Timeline
Generic

Belinda Hobson

Las Vegas,NV

Summary

Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Highly qualified Nurse Educator with excellent collaboration and leadership skills. Specializing in general medical surgical care and well-versed in all relevant principles and protocols.

Overview

47
47
years of professional experience
1
1
Certification

Work History

Health Specialist CSR

CDC-Info, Maximus Federal Call Center
05.2021 - 05.2024
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Enhanced caller satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

ADN/PN/ADN Nursing Instructor (lecture, Lab, Clin)

College of Southern Nevada
01.2005 - 01.2019
  • Participated in ongoing professional development opportunities, staying current with best practices in nursing education and ensuring high-quality instruction.
  • Collaborated with fellow instructors to devise effective teaching strategies, resulting in increased student satisfaction.

Administrative Program Coordinator/Instructor

Western Iowa Tech Community College
01.1985 - 01.2005

Staff Nurse and Outreach Education Coordinator

St. Luke's Regional Medical Center
01.1979 - 01.1985

Charge Nurse and Evening Supervisor

Akron Community Hospital
01.1977 - 01.1979

Skills

  • Health literacy
  • Multitasking and Organization
  • Medical terminology knowledge
  • Call center experience
  • Customer Service
  • Problem-Solving
  • Phone and Email Etiquette
  • Computer Skills - MS Office, MS Word, AWS and Genesys
  • De-Escalation Techniques
  • Customer Relationship Management (CRM)
  • Complaint resolution
  • Remote Office Availability
  • Team Collaboration

Certification

  • 2010 - 2018, Nevada Registered Nursing Assistance License #1000632
  • 2005 - Present, Nevada Registered Nurse License # RN49886
  • 2001 - 2005, Iowa Nurse Aide Mentor Instructor Certification
  • 2001 - 2005, Iowa Department of Education Occupational Teaching Certification
  • 1990 - 2005, Iowa Mandatory Reporter Instructor Certification
  • 1989 - 2005, Iowa Nurse Aide Instructor and Instructor Trainer Certification
  • 1977 - 2006, Iowa Registered Nurse License # 055328

Academic Preparation

  • 08/2002, Master of Science in Nursing, University of Phoenix, Phoenix, Arizona
  • 08/1999, Bachelor of Science in Nursing, Briar Cliff University, Sioux City, Iowa
  • 06/1975, Diploma in Nursing, St. Joseph Mercy School of Nursing, Sioux City, Iowa

References

References are available upon request

Timeline

Health Specialist CSR

CDC-Info, Maximus Federal Call Center
05.2021 - 05.2024

ADN/PN/ADN Nursing Instructor (lecture, Lab, Clin)

College of Southern Nevada
01.2005 - 01.2019

Administrative Program Coordinator/Instructor

Western Iowa Tech Community College
01.1985 - 01.2005

Staff Nurse and Outreach Education Coordinator

St. Luke's Regional Medical Center
01.1979 - 01.1985

Charge Nurse and Evening Supervisor

Akron Community Hospital
01.1977 - 01.1979

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Belinda Hobson