Summary
Overview
Work History
Education
Skills
Work Preference
Software
Work Availability
Languages
Timeline
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Angela Kennedy

Angela Kennedy

Information Health Specialist
Decatur,GA

Summary

Equipped with strong problem-solving abilities, Epic Experience, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Information Health Specialist I

Datavant
07.2022 - Current
  • Promoted a culture of continuous improvement within the healthcare team through ongoing professional development initiatives and performance feedback sessions.
  • retrieved patient medical records daily using the EMR system-some of the platforms used are Epic, On Base, Informatica, and Legacy
  • Generated and processed records for patient financial services and performed QA before releasing any records. Sent charts to Chart Correction if any discrepancies were found.
  • I use Oracle, Microsoft office, Excel and Teams on a daily basis to communicate with Supervisors and team mates
  • Processed and met daily goals for our team and patients as well

Customer Service Representative

Home Depot
02.2022 - 07.2022
  • Receive all incoming calls from customers, contractors, and other Home Depot representatives
  • Multitasking daily via Teams, Outlook, and Sales Force while helping customers and obtaining information
  • Acting as a liaison between customers, delivery agents and different vendors Re defective/damaged items
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Preauthorization Representative

Sky Source/Fresenius
10.2021 - 01.2022
  • Ran insurance daily via Relay Clearance , Availity & Noridian to ensure coverage
  • Performed effective communication with the team to achieve integrity & trust to meet our goals
  • Use of Epic to access Provider Portals to access patient records
  • Dialog with a variety of Clinical staff and Medical Insurance companies to verify coverage if portal was not available
  • Use of critical thinking skills to assist in setting priorities daily to reach short/long term goals
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Appointment Scheduler

Pearl Interactive/Optum
01.2021 - 10.2021
  • Ensure pre-authorization’s and referrals were correct before booking procedures and appointments
  • Answered phone calls daily in a call center setting from Veterans, Clinical Staff and Providers
  • Download, Upload and accessed medical records via Epic, HSRM and On Base daily at Optum
  • Acted as first point of contact and set appointments and Mammogram for Veterans
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Ensure CD10-CM codes are correct on referrals and make certain they coincide with HSRM database

Customer Service Representative

TT&T
06.2019 - 06.2020
  • One year of Call center customer service at part time job
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Documentation Specialist

Alpha/Enersys
03.2015 - 05.2020
  • Answered incoming calls and routing them to the appropriate person/Department
  • Processed orders in SAP for repairs on power supplies daily and ensured codes were correct
  • Performed cycle counts in SAP during inventory at the Plant location
  • Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
  • Identified audit parameters to comply with quality standards.
  • Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.

Education

Associate of Arts - Business Administration

University of Phoenix
Atlanta, GA

Associate of Arts - Health Care Administration

Western School of Business And Health Careers
Pittsburgh, PA

Skills

  • Epic
  • Health literacy
  • Clinical documentation
  • Healthcare regulations
  • Health information systems
  • HIPAA regulations
  • HIPAA compliance
  • Interactive communication skills
  • Teamwork and collaboration
  • Patient Confidentiality
  • Effective communication
  • Task prioritization

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsPersonal development programsWork from home option4-day work week

Software

Microsoft office

Epic

Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Native or Bilingual

Timeline

Information Health Specialist I

Datavant
07.2022 - Current

Customer Service Representative

Home Depot
02.2022 - 07.2022

Preauthorization Representative

Sky Source/Fresenius
10.2021 - 01.2022

Appointment Scheduler

Pearl Interactive/Optum
01.2021 - 10.2021

Customer Service Representative

TT&T
06.2019 - 06.2020

Documentation Specialist

Alpha/Enersys
03.2015 - 05.2020

Associate of Arts - Business Administration

University of Phoenix

Associate of Arts - Health Care Administration

Western School of Business And Health Careers
Angela KennedyInformation Health Specialist