Microsoft office
Angela Kennedy
Information Health Specialist
Decatur,GA
Summary
Equipped with strong problem-solving abilities, Epic Experience, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Information Health Specialist I
Datavant
07.2022 - Current
- Promoted a culture of continuous improvement within the healthcare team through ongoing professional development initiatives and performance feedback sessions.
- retrieved patient medical records daily using the EMR system-some of the platforms used are Epic, On Base, Informatica, and Legacy
- Generated and processed records for patient financial services and performed QA before releasing any records. Sent charts to Chart Correction if any discrepancies were found.
- I use Oracle, Microsoft office, Excel and Teams on a daily basis to communicate with Supervisors and team mates
- Processed and met daily goals for our team and patients as well
Customer Service Representative
Home Depot
02.2022 - 07.2022
- Receive all incoming calls from customers, contractors, and other Home Depot representatives
- Multitasking daily via Teams, Outlook, and Sales Force while helping customers and obtaining information
- Acting as a liaison between customers, delivery agents and different vendors Re defective/damaged items
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Preauthorization Representative
Sky Source/Fresenius
10.2021 - 01.2022
- Ran insurance daily via Relay Clearance , Availity & Noridian to ensure coverage
- Performed effective communication with the team to achieve integrity & trust to meet our goals
- Use of Epic to access Provider Portals to access patient records
- Dialog with a variety of Clinical staff and Medical Insurance companies to verify coverage if portal was not available
- Use of critical thinking skills to assist in setting priorities daily to reach short/long term goals
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Appointment Scheduler
Pearl Interactive/Optum
01.2021 - 10.2021
- Ensure pre-authorization’s and referrals were correct before booking procedures and appointments
- Answered phone calls daily in a call center setting from Veterans, Clinical Staff and Providers
- Download, Upload and accessed medical records via Epic, HSRM and On Base daily at Optum
- Acted as first point of contact and set appointments and Mammogram for Veterans
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Ensure CD10-CM codes are correct on referrals and make certain they coincide with HSRM database
Customer Service Representative
TT&T
06.2019 - 06.2020
- One year of Call center customer service at part time job
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Documentation Specialist
Alpha/Enersys
03.2015 - 05.2020
- Answered incoming calls and routing them to the appropriate person/Department
- Processed orders in SAP for repairs on power supplies daily and ensured codes were correct
- Performed cycle counts in SAP during inventory at the Plant location
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
Education
Associate of Arts - Business Administration
University of Phoenix
Atlanta, GAAssociate of Arts - Health Care Administration
Western School of Business And Health Careers
Pittsburgh, PASkills
- Epic
- Health literacy
- Clinical documentation
- Healthcare regulations
- Health information systems
- HIPAA regulations
- HIPAA compliance
- Interactive communication skills
- Teamwork and collaboration
- Patient Confidentiality
- Effective communication
- Task prioritization
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsWork from home option4-day work weekSoftware
Epic
Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Information Health Specialist I
Datavant
07.2022 - Current
Customer Service Representative
Home Depot
02.2022 - 07.2022
Preauthorization Representative
Sky Source/Fresenius
10.2021 - 01.2022
Appointment Scheduler
Pearl Interactive/Optum
01.2021 - 10.2021
Customer Service Representative
TT&T
06.2019 - 06.2020
Documentation Specialist
Alpha/Enersys
03.2015 - 05.2020
Associate of Arts - Business Administration
University of Phoenix
Associate of Arts - Health Care Administration
Western School of Business And Health Careers