JENNIFER Obayuwana
Eules,Texas
Summary
Healthcare Information Technology professional with 5+ years of experience supporting EHR systems, health information management, and clinical operations in regulated healthcare environments. Experienced in chart deficiency analysis, medical record indexing, documentation validation, and maintaining the integrity, completeness, and timeliness of health records. Skilled in managing work queues and validation queues, resolving documentation issues, and supporting efficient record processing within established turnaround times. Proficient in Epic and other EHR workflows, with exposure to Cerner-related processes, analytics, and reporting used to support compliance monitoring. Strong collaborator who partners with clinical, operational, IT, and vendor teams to improve record accuracy, authentication, and provider access to complete documentation. Known for maintaining HIPAA compliance, meeting productivity and quality standards, and contributing to process improvements that strengthen patient care and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
HEALTH INFORMATION SPECIALIST
Christus Health
03.2024 - Current
- Reviews and maintains patient records in EHR and CRM systems, keeping documentation complete, accurate, timely, and compliant with HIPAA and organizational standards.
- Supports health information management and quality assurance by checking documentation and keeping records accurate, contributing to process improvements and stronger data integrity.
- Works with providers, insurance payers, and external partners to resolve documentation issues, support care coordination, and keep records ready for review and follow-up.
- Enters and maintains healthcare claim information in internal systems, including patient demographics, provider information, claim details, diagnosis and procedure codes, charges, dates of service, and supporting documentation
- Updates records when corrected or additional information is received and ensures changes are accurately reflected within applicable systems.
ELECTRONIC HEALTH RECORDS (EHR) SPECIALIST
Texas Health and Human Services
10.2022 - 03.2024
- Managed high-volume work queues and validation queues, prioritizing urgent items and ensuring records were processed within established turnaround times.
- Supported EHR documentation workflows by reviewing, validating, and routing scanned medical records to the appropriate patient, facility, and document type while maintaining data integrity and timeliness standards.
- Monitored documentation completeness and authentication status, escalating missing or incomplete records to support provider follow-up and completion of chart deficiencies.
- Generated and analyzed operational and compliance reports to track record status and identify processing gaps, supporting quality improvement initiatives.
- Collaborated with HIM, clinical, and administrative teams to resolve indexing issues and enhance workflow accuracy, ensuring adherence to organizational policies and regulatory requirements.
- Contributed to workflow standardization by maintaining accurate records and supporting queue-based processing for efficient handling of medical documentation.
HEALTH INFORMATION TECHNICIAN
Optum
01.2020 - 10.2022
- Managed the intake, tracking, processing, and fulfillment of 200+ medical records requests daily using Epic EHR, maintaining a 99% accuracy rate while consistently meeting established turnaround time and service-level agreement (SLA) goals.
- Acted as the primary escalation point for complex, urgent, and high-priority medical records requests, achieving a 95% first-contact resolution rate while maintaining compliance with HIPAA and federal and state privacy regulations.
- Maintained medical records tracking logs, productivity reports, and performance dashboards using Microsoft Excel to improve operational reporting and streamline workflows.
- Collaborated with legal, compliance, clinical, and operations teams to fulfill records requests and resolve documentation issues, improving cross-functional processes.
- Supported departmental process improvement initiatives and quality assurance efforts, achieving 100% compliance with HIPAA and organizational policies while meeting productivity and quality KPIs.
Education
HEALTH ADMINISTRATION: Health Administration
Western Governors University
Salt Lake City, UT10-2026
MEDICAL BILLING AND CODING
US Career Institute
09-2025
Skills
- Health information management
- Medical coding
- Medical billing
- Epic EHR
- HIPAA compliance
- Records management
- Medical terminology proficiency
- New system implementation
- Data integrity
- Claims processing
- Microsoft Excel
- EHR software navigation
- EPIC
- Health information exchange
- Quality assurance monitoring
- Medical records organization
Personal Information
Title: Health Information Technology Specialist
Certification
HIPAA Compliance Essentials, Alison, Basics of Medical Billing and Coding, Alison
Areas of Expertise
- Epic Electronic Health Record (EHR) Systems
- Healthcare Information Technology (HIT)
- EHR Reporting & Data Analytics
- Cross-Functional Collaboration
- Chart Deficiency Analysis
- Epic Workflow Optimization & Support
- Health Information Management (HIM)
- Operational Efficiency
- Microsoft Excel & Healthcare Reporting Tools
- Data Validation Tools
- Clinical Application Support
- HIPAA Compliance & Data Privacy Regulations
- Regulatory Compliance
- Medical Record Indexing
- EHR System Analysis & Troubleshooting
- Clinical Documentation & Data Integrity
- User Training & End-User Support
- Cerner
Timeline
HEALTH INFORMATION SPECIALIST
Christus Health
03.2024 - Current
ELECTRONIC HEALTH RECORDS (EHR) SPECIALIST
Texas Health and Human Services
10.2022 - 03.2024
HEALTH INFORMATION TECHNICIAN
Optum
01.2020 - 10.2022
HEALTH ADMINISTRATION: Health Administration
Western Governors University
MEDICAL BILLING AND CODING
US Career Institute