MICHELLE Charles N
Mansfield,TX
Summary
Health information management professional with hands-on experience in customer service, release of information, document imaging, and record validation. Supports HIPAA-compliant workflows in EPIC, MEDITECH, and OnBase. Improves patient data accuracy and coordinates record handling with payers and care teams.
Overview
12
12
years of professional experience
Work History
Health Information Management Technology Specialist | ROI Specialist | Document Imaging Specialist
COOK CHILDREN'S MEDICAL CENTER
Fort Worth, TX
10.2018 - Current
- Process high-volume ROI requests; verify authorizations and release records in accordance with HIPAA, privacy, and organizational requirements.
- Supported remote HIM operations, electronic work queues, secure communications, medical-record requests, and documentation workflows to enhance operational efficiency.
- Scan, index, validate, retrieve, and quality-check records for accuracy, completeness, correct patient association, document type, and encounter placement.
- Routed clinical and administrative documents through Epic to clinics and providers, ensuring timely review and continuity of care.
- Use Epic, Meditech, OnBase, EMR and EHR systems, imaging applications, databases, and ROI technology to manage secure health-information workflows.
- Researched and resolved missing, duplicate, misfiled, or incorrectly indexed records, collaborating with clinical, administrative, HIM, and IT teams to maintain data integrity.
- Apply knowledge of insurance verification, eligibility, Health Insurance Exchange processes, insurance claims, diagnosis codes, claim documentation, and payer requirements.
- (Remote)
Patient Care Coordinator | Case Manager
VITAS HOSPICE HEALTHCARE
Fort Worth, TX
11.2014 - 10.2018
- Coordinated patient services and case management among physicians, nurses, patients, families, insurers, community resources, and interdisciplinary teams to ensure seamless care delivery.
- Managed patient documentation, insurance verification, eligibility, DME coordination, and service requests while ensuring timely follow-up on confidential matters.
- Collaborated with insurance representatives and healthcare teams to address coverage questions, resolve documentation or claim issues, and facilitate coordinated patient services.
- Supported insurance claims and reimbursement workflows using knowledge of diagnosis codes, claim documentation, payer requirements, and claims processing.
Education
Master of Business Administration (MBA) - Administration - Human Resources
American InterContinental University
Atlanta, GA01-2026
Skills
- Health information management
- Document imaging and indexing
- Release of information
- Epic and Meditech proficiency
- OnBase expertise
- Electronic medical records (EMR)
- Electronic health records (EHR)
- HIPAA compliance
- Insurance verification and eligibility
- Health insurance exchange knowledge
- Claims processing and documentation
- Diagnosis coding
- Data integrity and quality assurance
- Remote work capabilities
- Microsoft Office suite proficiency
- Human resources management
- Data governance strategies
- Talent acquisition techniques
- Employee relations
Affiliations
AHIMA Member | Alpha Sigma Lambda Honor Society - Inducted Member | National Society of Leadership and Success - Member
Timeline
Health Information Management Technology Specialist | ROI Specialist | Document Imaging Specialist
COOK CHILDREN'S MEDICAL CENTER
10.2018 - Current
Patient Care Coordinator | Case Manager
VITAS HOSPICE HEALTHCARE
11.2014 - 10.2018
Master of Business Administration (MBA) - Administration - Human Resources
American InterContinental University