Belinda James
Riverton
Summary
Shape positive organizational performance through consistent growth, cost control, process optimization, and service delivery Operational leader, problem solver, and customer service leader experienced in managing company operations. Strategically focused professional who elicits top performance through staff mentoring and training. Proven ability to manage large scale complex projects while optimizing processes and overseeing financial controls.
Overview
34
34
years of professional experience
Work History
Director of Operations
Debenham Capital LLC
01.2007 - Current
- Company Overview: Owns the following franchise’s: American Title Loans, Deka Lash, Legends Boxing, Zee Sprout, Glacier Coast
- Responsible for directing and controlling the operational function of several different startup company with new franchises
- Work closely with franchisees on store openings, acquisitions, contract reviews, operations training, compliance on consumer lending, collections and Cash flow management
- Grew corporate stores from two to eight locations, increasing revenue from $160K to $2.8M annually, with a 82 % profit increase
- Designed the process to prevent and detect fraud through development of effective internal controls
- Built high performance organization and teams by developing effective HR systems
- Managed daily operations of the company owned stores and director of daily operations for franchisee stores
- Managed new store openings, ensuring all milestones (business licensing, store build outs, hiring, etc.) were completed on time and within budget
- Prepare and monitor budgeting, including monthly and yearly budgets, preparing monthly reports and auditing daily reports
- Director of franchise operations, including weekly production goals, resolving consumer complaints, and ensuring compliance with all state/federal regulations
- File Chapter 7 & 13 Proof of Claims
- Reaffirmations for chapter 7 clients
- Current with Pacer.gov
- Manage operations, training, and compliance for 19 franchises operating in 11 states, implementing updates to operations and training manuals as needed
- Managed collections with managers and develop plans to resolve problems
- Collected past due amount during COVID for Deka Lash Franchisees, gave work out programs
- Brought accounts up to date within 90 days
- Remain current with new collections and lending practices
- Manage store and franchisee operations, including monthly meetings to maximize results
- Owns the following franchise’s: American Title Loans, Deka Lash, Legends Boxing, Zee Sprout, Glacier Coast
Controller/Operations Manager
Rebel Marketing / Liberty Tax
01.2007 - Current
- Company Overview: Area Developer for Liberty Tax (subsidiary of American Title Loans) franchisee in Alaska
- Manage Area Development for 34 plus locations throughout Alaska and Hawaii, including supporting opening new locations
- Partner with franchisees, including assisting with: acquisitions/financing, action plans, preparing financial projections and statements, and delivering outstanding customer service
- Recognized as “Top Gun” with Liberty Tax for Area Development
- Area Developer for Liberty Tax (subsidiary of American Title Loans) franchisee in Alaska
Operations Manager/Controller
National 9 Inns & Motels
01.1991 - 01.2007
- Managed all operations of eight motels across 7 states
- Managed payroll for 500 employees, including federal and state reporting
- Managed: marketing, sales, reservations, housekeeping, maintenance, all front office staff and public functions
Education
Business Management -
Penn Foster College
01.2009
Skills
- Strategic Planning
- Budget Management
- Sales Growth
- Business Operations
- Performance Management
- Project Management
- Profit Analysis
- Cash Management
- Billing/Collections
- Leadership training
- Cost control
- Business management
- Strategic planning and execution
- Operations oversight
Timeline
Director of Operations
Debenham Capital LLC
01.2007 - Current
Controller/Operations Manager
Rebel Marketing / Liberty Tax
01.2007 - Current
Operations Manager/Controller
National 9 Inns & Motels
01.1991 - 01.2007
Business Management -
Penn Foster College
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