Jennifer Reynolds
Madisonville,TX
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
Work History
Director of Operations
BVCAA, Inc., dba HealthPoint
08.2021 - 12.2024
- Oversaw day-to-day operations across multiple departments, ensuring seamless coordination, efficiency, and alignment with organizational objectives for multiple clinic locations.
- Led program creation, new location setups, and drove innovation for growth, including the creation of a school-based health program.
- Fostered community engagement to build partnerships and enhance collaboration for patients and stakeholders.
- Streamlined workflows to boost productivity, operational efficiency, and support strategic goals for organizational success.
- Monitored progress by establishing plans, budgets, and measuring the results of the operation of multiple clinics.
- Organized and oversaw work schedules of departmental managers.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Coordinated activities between different departments to ensure successful completion of projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Practice Manager
Central Texas Sports Medicine
02.2021 - 06.2021
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Ordered supplies needed and kept tabs on inventory levels.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Explained policies, procedures and services to patients.
- Coordinated staff recruitment, training, and scheduling activities.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
Practice Manager II
CHI St. Joseph Health
08.2015 - 02.2021
- Managed day-to-day operations across multiple locations, ensuring consistent delivery of high-quality care, and alignment with organizational goals.
- Supervised and developed staff, fostering a collaborative and performance-driven culture to meet operational and clinical objectives.
- Monitored performance metrics, ensuring compliance with healthcare standards, and optimizing resource allocation.
- Coordinated with cross-functional teams to streamline workflows, reduce costs, and improve patient outcomes.
- Implemented strategic plans to support organizational growth and maintain high patient satisfaction levels.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
Customer Market Operations Supervisor
Oncor Electric Delivery
12.2011 - 08.2015
- Led billing and customer service teams to ensure accurate and timely processing of customer accounts, billing cycles, and service inquiries.
- Streamlined billing processes improve efficiency, reduce errors, and enhance customer satisfaction and compliance with company standards.
- Trained, mentored, and developed team members, fostering a high-performance culture focused on customer service excellence.
- Managed escalated customer issues, providing effective resolutions, and maintaining a strong commitment to customer satisfaction.
- Implemented process improvements to enhance the customer experience, reducing call volumes, and increasing first-contact resolution.
- Collaborated with cross-functional teams to address billing discrepancies, service outages, and other customer concerns.
- Developed and tracked key performance metrics to monitor team productivity, identify areas for improvement, and ensure optimal service delivery.
- Ensured compliance with regulatory requirements and company policies while maintaining high service standards.
- Acted as a liaison between customers and internal departments to resolve complex billing issues, and improve service offerings.
Education
Master’s - Public Health
Grand Canyon University
Pheonix, AZ05-2023
Bachelor of Science - Health Care Management
College of Health Care Professions
Houston, TX10-2020
Associate of Applied Science - Health Care Management
College of Health Care Professions
Houston, TX10-2018
High School Diploma -
Crockett High School
Crockett, TX05-1998
Skills
- Project management
- Budget planning
- Multiple EHR experiences (AS400, Practice Works, and eClinical Works)
- Positive Psychology (Orange Frog - Certified Trainer)
- Training and Quality Control
- Communication
- Six Sigma knowledge
- ISO certification trained
- Employee development
- Task prioritization
- Administrative management
- Performance evaluations
- Multitasking Abilities
- Employee relations
- Conflict resolution
- Time management
- Customer service
- Oversee administrative functions
- Strategic planning and execution
- Resource allocation
- Business management
- Process improvement
- Operations oversight
- Quality assurance
- Schedule oversight
- Strategic planning
- Risk mitigation
- Operational efficiency
- Financial management
- Decision-making
- Data analysis
- KPI tracking
- Cross-functional team management
- Active listening
- Teamwork
- Strategic partnerships
- Inventory management
- Budgeting and cost control
- Change management
- Written communication
- Self motivation
- Problem-solving abilities
- Understanding of billing practices
- Event Planning
- Stakeholder relationship management
References
- Dr. Ricardo Garcia, rgarcia022@gmail.com, (956) 456-3512
- Nancy Dee Paschal, npaschal@healthpoint-tx.com, (979) 739-7434
- Carlee Supak, Carlee.Supak@thephysicianscentre.com, (903) 814-1656
Leadership Experience
Experienced in designing and delivering training programs to enhance skills, performance, and ensure industry compliance. Proven mentor with a track record of supporting team members' professional growth. Strong leader in managing cross-functional teams, motivating staff, and driving performance. Skilled at fostering a collaborative, inclusive culture, setting clear expectations, and providing continuous coaching to maximize success.
Timeline
Director of Operations
BVCAA, Inc., dba HealthPoint
08.2021 - 12.2024
Practice Manager
Central Texas Sports Medicine
02.2021 - 06.2021
Practice Manager II
CHI St. Joseph Health
08.2015 - 02.2021
Customer Market Operations Supervisor
Oncor Electric Delivery
12.2011 - 08.2015
Master’s - Public Health
Grand Canyon University
Bachelor of Science - Health Care Management
College of Health Care Professions
Associate of Applied Science - Health Care Management
College of Health Care Professions
High School Diploma -
Crockett High School
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