Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaKeasha Shaw

Waxahachie,TX

Summary

Dynamic professional with extensive experience at Republic Services, excelling in scheduling management and incident resolution. Proven ability to enhance operational efficiency and foster strong client relationships. Adept at claims processing and communication, consistently delivering exceptional service and achieving high customer satisfaction. Skilled in problem-solving and maintaining policy compliance.

Overview

15
15
years of professional experience

Work History

Dispatcher

Republic Services
Hutchinson, Texas
08.2022 - 01.2025
  • Optimized operational procedures by setting schedules and implementing new policies.
  • Managed personnel schedules to ensure adequate staffing for shifts.
  • Responded promptly to emergency scheduling changes, minimizing operational disruptions.
  • Streamlined communication channels for efficient dissemination of schedule updates.
  • Developed strategies to enhance efficiency within dispatch department.
  • Maintained up-to-date records of driver locations, delays, and cancellations.
  • Provided timely reminder calls to clients before scheduled visits.
  • Answered customer inquiries and facilitated appointment scheduling.

Customer Service Representative

Humana
Grapevine, Texas
04.2014 - 07.2022
  • Established trusted partnerships through open communication, resulting in positive customer feedback.
  • Coordinated investigations of claims to confirm compensability and coverage.
  • Managed high-volume inbound and outbound calls to address inquiries and claims.
  • Checked documentation for coding accuracy, identifying errors and implementing revisions.
  • Developed strong professional relationships through exceptional service delivery.
  • Processed new policy applications while updating existing policies to maintain compliance.
  • Conducted policy reviews and renewals, ensuring customer retention and satisfaction.
  • Collaborated with team members to effectively manage a large volume of claims.

Risk Associate

Capital One
Plano, Texas
02.2012 - 04.2014
  • Cultivated strong relationships with clients to enhance payment collection efforts.
  • Collaborated with management to identify account delinquency issues and strategize revenue solutions.
  • Participated in weekly meetings with internal teams to evaluate collection progress.
  • Resolved complex issues arising during the collections process efficiently.
  • Investigated billing discrepancies and implemented solutions to prevent recurrence.
  • Maintained accurate records of customer interactions and account updates in database system.
  • Initiated legal action against delinquent customers when necessary for debt recovery.
  • Negotiated payment plans with customers to facilitate timely debt repayment.

Customer Service Representative

Extend Health
Richardson, Texas
04.2010 - 02.2012
  • Delivered comprehensive customer support via phone, email, and chat for health insurance inquiries.
  • Resolved customer issues efficiently by researching complex insurance concepts.
  • Educated customers on new insurance products and services tailored to individual needs.
  • Managed high-volume calls to address inquiries, claims, and billing disputes effectively.
  • Verified accuracy of entered customer data to maintain system integrity.
  • Built trusted partnerships through open communication, earning positive customer feedback.
  • Assisted customers in comparing plans to select optimal options based on needs.
  • Investigated discrepancies between actual charges and expected premiums promptly.

Education

Some College (No Degree) -

Navarro College
Corsicana, TX

Skills

  • Data entry accuracy
  • Claims processing
  • Policy compliance
  • Communication skills
  • Problem solving
  • Team collaboration
  • Product and service solutions
  • Sales techniques
  • Scheduling management
  • Incident resolution
  • Technical troubleshooting
  • Live chat support

Timeline

Dispatcher

Republic Services
08.2022 - 01.2025

Customer Service Representative

Humana
04.2014 - 07.2022

Risk Associate

Capital One
02.2012 - 04.2014

Customer Service Representative

Extend Health
04.2010 - 02.2012

Some College (No Degree) -

Navarro College

Similar Profiles

CREATE PROFILE
LaKeasha Shaw