Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Belinda Juarez

Vancouver

Summary


Professional in healthcare operations with focus on optimizing clinic workflows and enhancing patient care. Skilled in team leadership, resource management, and strategic planning to drive efficiency and results. Known for adaptability, strong communication, and fostering collaborative environments to meet evolving needs. Proven ability to implement effective solutions that improve operational performance and patient satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Clinic Operations Supervisor

Providence
11.2023 - Current
  • Responsible for daily operations of Occupational Medicine clinic. Direct supervision/ management of a team of 20 Caregivers to include, Schedulers, Call Center, Patient Service Specialist (front desk), Medical Assistants, Federal Urine Drug Screeners/ Breath Alcohol techs, and a Dyad with clinic providers.
  • Managing the business, technical and patient support services of the clinic.
  • Where applicable, ensure all Federal, State & local licensure requirements are met.
  • Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
  • Dyad leadership with clinic providers and Medical Director for Occupational Medicine.
  • Participate in the interview, selection and hiring of new Caregivers.
  • Responsible for training, coaching, supervision and development of Caregivers.
  • Monitors on-going performance of employees; provides corrective action and counseling as required.
  • Scheduling
  • EMR (EPIC) in basket management.
  • Prepares clinic month-end reports.
  • Investigates/resolves and responds to client and patient complaints appropriately and effectively.
  • Participates in process improvement teams, or other initiatives to meet management objectives.
  • Approving employee paid time off and conducting employee payroll in company system (Kronos).

Patient Services Supervisor

Quest Diagnostics
06.2021 - 11.2023
  • Responsible for daily operations of all assigned facilities, Patient Service Center, processing site and in-office phlebotomy. Direct supervision/ management of a Phlebotomy and processing team of up to 27 employees.
  • Implementation of SOPs for phlebotomy services in accordance with guidelines.
  • Where applicable, ensured all Federal, State & local licensure requirements were met
  • Oversaw safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
  • Performed site visits at all assigned Patient Service Centers and In Office Phlebotomy sites. Document findings. Perform QA audits. Site visits scheduled appropriately to provide adequate supervision.
  • Relocate/open/close Patient Service Centers and In Office Phlebotomy labs.
  • Participated in interviews, selection and hiring of new employees.
  • Responsible for training, coaching, supervision and development of staff.
  • Monitored on-going performance of employees; provides corrective action and counseling as required.
  • Prepared schedules.
  • Prepares month-end reports.
  • Investigated/resolved and responded to client and patient complaints appropriately and effectively.
  • Participated in process improvement teams, or other initiatives to meet management objectives.

Supervisor Patient Services- In Office Phlebotomist

Sonora Quest Laboratories
02.2010 - 06.2021
  • Select, develop, and train employees. Provide ongoing feedback, coaching/mentoring, and promoting them thru the Phlebotomy Career Ladder Process. Administer annual performance reviews. Oversee orientation and training for both new and incumbent employees.
  • Approving employee paid time off and conducting employee payroll in company system (Kronos).
  • Complete weekly/monthly reports, and territory scheduling utilizing Microsoft Teams, OneNote, and Salesforce.
  • Operate assigned business unit in a cost-effective manner. Maintain appropriate staffing levels with minimum necessary overtime and usage of casual labor. Track supply usage of multiple in office phlebotomy sites in my assigned territory. Assist in budgeting operating and human resource expenses and monitoring financial activities of my territory.
  • Ensure assigned locations are functioning effectively and the client/patient levels are maintained and enhanced. Provide effective and professional communication with physicians, clients, and internal customers with an emphasis on teamwork and customer satisfaction.
  • Identify and resolve service issues using Six Sigma and Lean workflow principles. Champion safety initiatives within the business unit.
  • Submit SBAR's to communicate and resolve service issues with multiple departments within Sonora Quest.
  • Investigate patient billing issues and submit billing credits in the company system, Netlims when applicable.
  • Coordinate facilities management for the assigned business unit. Opening and closing of new Sonora Quest lab sites/business through negotiation with vendors and by working with contractors, clients, and account managers. Trouble shooting service issues and adjusting Phlebotomist workflow to meet the clients' needs and provide quality patient care.

Phlebotomist Tech I

Sonora Quest/ LSA/ Banner Baywood Hospital
02.2010 - 04.2010
  • Perform Phlebotomy on patients of all ages in Hospital.
  • Specimen processing.
  • Preparing and sending specimens to laboratory.
  • Back up Coordinator for Night shift.

Medical Assistant

Evita Natural Medical Center
01.2008 - 01.2010
  • Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
  • Supported patient recovery by educating family and caregiver on treatments and warning signs of complications. Monitored patients during treatment sessions and treated patient reactions as appropriate.
  • Completed intakes, including measuring vital signs and documenting symptoms.
  • Contributed to smooth patient flow through skills in records management, phlebotomy, and task prioritization.
  • Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory.
  • Updated records in EHR system, carefully protecting patient information and verifying data.
  • Prepared patient naturopathic Chemotherapy, Lyme disease and overall health treatments.
  • Accessed patient ports using sterile procedure.
  • Start Intravenous lines.
  • Injections.

Education

Certified Medical Assistant - Medical Assistant

Maric College
San Diego, CA
09-1997

GED -

Maricopa County
Mesa, AZ
01.1997

Skills

  • Good leadership, communication, and interpersonal skills
  • Patient flow
  • HIPAA compliance
  • Patient care coordination
  • Recruitment and hiring
  • Scheduling management
  • Healthcare administration
  • Performance improvement
  • Clinical & staff management
  • Employee performance evaluations
  • Adaptability
  • Process implementation
  • Patient relations
  • Scheduling
  • Operations management
  • Occupational medicine
  • Training and mentoring

Certification

  • Certified Occupational Hearing Conservationist
  • Certified Breath Alcohol Technician- DOT
  • Certified DOT Urine Specimen Collector

Timeline

Clinic Operations Supervisor

Providence
11.2023 - Current

Patient Services Supervisor

Quest Diagnostics
06.2021 - 11.2023

Supervisor Patient Services- In Office Phlebotomist

Sonora Quest Laboratories
02.2010 - 06.2021

Phlebotomist Tech I

Sonora Quest/ LSA/ Banner Baywood Hospital
02.2010 - 04.2010

Medical Assistant

Evita Natural Medical Center
01.2008 - 01.2010

Certified Medical Assistant - Medical Assistant

Maric College

GED -

Maricopa County