Belinda Litchko
Littleton,CO
Summary
A dedicated client service professional with extensive experience in engaging customers to provide exceptional service and support.
Overview
30
30
years of professional experience
Work History
Agency Team Member
Virginia Hooper, State Farm Agent
Littleton, Colorado
06.2025 - Current
- Communicated with customers across multiple channels, including phone, email, text, and face-to-face interactions.
- Delivered quotes for new auto, condo, renters, personal liability umbrella, and homeowners insurance policies.
- Performed follow-up communications to maintain customer satisfaction and encourage retention.
- Executed payment processing for auto and home insurance premiums.
- Offered responsive, efficient, and superior service to all clients.
- Managed comprehensive and orderly files for efficient retrieval and use.
- Supported clients in handling policy questions, changes, cancellations, endorsements, renewals, and claims.
- Offered recommendations and guidance to clients on insurance products and coverage enhancements.
- Provided evidence of insurance as requested and executed mortgagee updates.
- Processed state-to-state policy transfers and generated requotes
Customer Service Representative
Susan Boynton - State Farm Agent
Littleton, CO
01.2025 - 05.2025
- Achieved Property and Casualty license in February 2025, expanding service capabilities.
- Responded to customer inquiries through phone, email, and chat channels.
- Processed insurance policy changes and updates with accuracy and efficiency.
- Provided quotes for vehicle and renter policies based on customer needs.
- Researched policy information to address customer questions effectively.
- Maintained accurate records of customer interactions and transactions for reference.
- Facilitated processing of premium payments and renewals in a timely manner.
Complex Claims Specialist - Remote
State Farm
Littleton, CO
03.2023 - 01.2024
- Handled inbound calls, providing assistance with tows, car rentals, and auto body repairs.
- Applied knowledge of policies and regulations to assess coverage, liability, and damages.
- Processed payments for approved claims efficiently to ensure timely disbursement.
- Maintained comprehensive records of claim activities, documenting all interactions with claimants and representatives.
Web Support Specialist
Swift Communications
Carson City, NV
02.2011 - 12.2020
- Designed and executed advertisement campaigns to boost online newspaper visibility.
- Created a unified template for 15 digital channels, including Vail Daily and Aspen Times.
- Strengthened marketing team capabilities by providing creative guidance and constructive feedback to junior designers.
- Developed digital logo and business cards for Swift enhancing brand identity.
- Responded to help desk tickets, implementing navigational changes and creating content modules and advertisements.
Senior Web Designer
Wall Street on Demand
Boulder, CO
02.2010 - 02.2011
- Developed custom financial materials, including websites, charts, graphics, and reports.
- Presented visual solutions to clients and internal teams to enhance understanding.
- Collaborated with developers, designers, and project managers to ensure cohesive project execution.
- Created wireframes, prototypes and user interface elements to ensure maximum usability.
Art Director
Motive Design & Interactive
Denver, CO
01.2007 - 01.2009
- Developed wireframes, prototypes, and user interface elements to maximize usability.
- Presented projects to clients and stakeholders, ensuring alignment with expectations.
- Created innovative concepts and visual designs for diverse projects.
Senior Web Designer
RTP Interactive - Vail Resorts
Avon, CO
08.1999 - 03.2006
- Designed logos, icons, images, and banners for websites to enhance visual appeal.
- Created prototypes and mockups to visualize ski resort web pages effectively.
- Provided technical support for web design issues to resolve client concerns promptly.
- Built strong client relationships through regular updates on project progress.
Graphic Designer
Virginia Commonwealth University Health System
Richmond , VA
08.1996 - 08.1999
- Designed print materials including brochures, catalogs, newsletters, and business cards.
- Supported photo shoots to align with project specifications.
- Collaborated with senior designer & vendors to negotiate bids and manage printing processes.
- Attended press checks to ensure quality control throughout production.
Education
Bachelor's Degree in Visual Communications -
Auburn University
Skills
- Strong communication skills
- Proficient multitasking abilities
- People-oriented approach
- Familiarity with CRM software
- Accurate data entry
Timeline
Agency Team Member
Virginia Hooper, State Farm Agent
06.2025 - Current
Customer Service Representative
Susan Boynton - State Farm Agent
01.2025 - 05.2025
Complex Claims Specialist - Remote
State Farm
03.2023 - 01.2024
Web Support Specialist
Swift Communications
02.2011 - 12.2020
Senior Web Designer
Wall Street on Demand
02.2010 - 02.2011
Art Director
Motive Design & Interactive
01.2007 - 01.2009
Senior Web Designer
RTP Interactive - Vail Resorts
08.1999 - 03.2006
Graphic Designer
Virginia Commonwealth University Health System
08.1996 - 08.1999
Bachelor's Degree in Visual Communications -
Auburn University