Melissa Addis
State Farm
Riverton
1
Certification
10
years of professional experience
Dynamic professional skilled in problem-solving and customer service. Proven ability to foster strong client relationships and drive team success through effective communication and collaboration.
Work History
Agency Team Member
1 Year 2 Months- Assisted clients with policy inquiries, ensuring accurate information delivery.
- Processed insurance claims efficiently, maintaining high levels of customer satisfaction.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Conducted data entry tasks, ensuring accuracy in client records and documentation.
Trucking Producer
4 Years 4 Months- Developed tailored insurance solutions for commercial clients, addressing unique business needs.
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate insurance policies.
- Fostered strong relationships with clients through effective communication and ongoing support throughout policy lifecycle.
- Mentored junior agents on best practices in policy sales and customer service strategies.
Trucking Producer
4 Years 4 Months- Developed tailored insurance solutions to meet diverse client needs.
- Collaborated with underwriters to assess risk and determine appropriate coverage levels.
- Mentored junior agents on product knowledge and best sales practices.
- Implemented efficient workflows resulting in streamlined operations within the team.
- Built strong relationships with clients through consistent communication and excellent customer service.
Education
High School Diploma
Skills
Client relationship building
Proactive approach
Sales experience
Teamwork
Customer service
Problem-solving
Organizational skills
Excellent communication
Certification
Specialist in Transportation & Risk (STAR)
Timeline
Agency Team Member
State Farm
06.2025 - CurrentRead More
Trucking Producer
CUI Agency
02.2021 - 06.2025Read More
Trucking Producer
Intermountain Business Insurance
10.2016 - 02.2021Read More
North Sanpete High School
High School Diploma
Read More