Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belinda Lopez

Lebanon,KY

Summary

Dynamic professional with four years of extensive experience at Central Kentucky Community Action Council, Inc., excelling in client relations and data entry. Proven ability to enhance office efficiency through effective organization and problem-solving. Bilingual in English and Spanish. I want to pursue an opportunity that allows me to grow professionally while effectively utilizing my versatile skills to help promote the agency.

Overview

18
18
years of professional experience

Work History

CSBG Assistant

Central Kentucky Community Action Council, Inc.
Lebanon, KY
10.2024 - Current
  • Organized community events to promote local resources and services.
  • Maintained and updated client records in the database system.
  • Supported outreach efforts by preparing informational materials for distribution.
  • Collaborated with team members to ensure smooth office operations.
  • Responded to client inquiries, providing accurate information and support.
  • Organized and maintained filing systems for documents and records.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Gathered and sorted data for reports and files.
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.
  • Reviewed and approved vendor invoices.
  • Answered incoming calls and directed them to appropriate personnel or departments.

CSBG Coordinator

Central Kentucky Community Action Council, Inc.
Lebanon, KY
02.2021 - 10.2023
  • Managed project documentation and maintained organized filing systems.
  • Facilitated training sessions for new staff on company procedures.
  • Communicated updates to team members and stakeholders regularly.
  • Monitored project progress and reported issues to management promptly.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Maintained calendars of upcoming events, meetings and deadlines.

LIHEAP Aide

Central Kentucky Community Action Council, Inc.
Lebanon, KY
01.2021 - 02.2021
  • Maintained cleanliness and organization in work areas for optimal efficiency.

  • Assisted in managing office schedules and appointments for team members.
  • Maintained filing systems to ensure easy access to important information.
  • Greeted visitors, clients and guests in a professional manner.
  • Entered data into databases accurately and efficiently.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Gathered and sorted data for reports and files.
  • Handled confidential information with discretion and integrity.

CAP 1 Supervisor

Walmart
Lebanon, KY
01.2017 - 11.2019
  • Supervised team members during daily operations and ensured workflow efficiency.
  • Coordinated inventory management and maintained accurate stock levels in the warehouse.
  • Trained new employees on safety protocols and operational procedures for efficiency.
  • Conducted regular inspections to ensure compliance with safety and quality standards.
  • Managed scheduling to optimize workforce availability and meet operational demands.
  • Facilitated communication between departments to streamline processes and resolve issues.
  • Monitored equipment performance and reported maintenance needs to prevent downtime.
  • Drafted reports on operational performance for upper management review.
  • Managed daily operations of staff, ensuring compliance with company policies and procedures.
  • Collaborated with other departments to coordinate activities related to customer service delivery.
  • Provided technical guidance and support when needed to assist employees in performing their jobs successfully.
  • Participated in hiring processes such as interviewing potential candidates for open positions.
  • Promoted a culture of teamwork among employees by encouraging collaboration on projects.
  • Maintained accurate records of personnel files including attendance records, disciplinary actions taken.
  • Ensured safety of all personnel by enforcing workplace safety protocols as required by law or regulation.
  • Delegated tasks among team members according to their strengths and abilities.
  • Evaluated employee performance through observation, feedback sessions, and one-on-one meetings.
  • Resolved customer complaints quickly and efficiently while maintaining positive relationships with customers.
  • Coached, trained, and mentored employees to ensure successful job performance.
  • Monitored inventory levels and placed orders when necessary to maintain adequate stock levels.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Supervised team of XX retail associates, ensuring high-quality customer service and operational efficiency.
  • Managed inventory levels, reducing stock shortages and overages.
  • Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
  • Monitored store's compliance with health and safety regulations.
  • Trained new employees on store policies, customer service techniques, and sales procedures.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Used Point of Sale register system to complete transactions.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed daily operations, client relations and IT.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.

ESD/Emergency Registrar

Taylor County Hospital
Campbellsville, KY
03.2014 - 11.2016
  • Managed patient registration process in high-volume emergency department.
  • Verified insurance information for accurate patient record maintenance.
  • Assisted in triaging patients based on urgency of care needed.
  • Supported administrative tasks to enhance department workflow efficiency.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Demonstrated excellent customer service skills when interacting with patients and families.
  • Ensured that all necessary supplies were available for emergency treatments.
  • Organized paperwork related to admissions, discharges, transfers, laboratory results.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Ordered and maintained supply inventory for medical office.

Receptionist

H7R Block
Bardstown, KY
02.2008 - 04.2012
  • Managed multi-line phone system, routing calls efficiently to required staff.
  • Scheduled appointments and maintained calendar for executives and team members.
  • Processed incoming and outgoing mail, ensuring timely distribution of documents.
  • Maintained office supply inventory, ordering replacements as necessary for operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.

Environmental Services Housekeeper

Medica
Springfield, KY
04.2008 - 12.2008
  • Cleaned and sanitized patient rooms following health and safety protocols.
  • Restocked supplies in common areas to ensure availability for staff and visitors.
  • Operated cleaning equipment effectively to maintain facility cleanliness.
  • Reported maintenance issues to ensure a safe environment for all occupants.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Inspected all areas after completion of work to ensure that they were cleaned properly.
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Dusted furniture, pictures, window sills and other surfaces.

Cashier

Save A Lot
Springfield, KY
03.2007 - 01.2008
  • Processed customer transactions efficiently and accurately.
  • Maintained cleanliness and organization of checkout area.
  • Assisted customers with product inquiries and recommendations.
  • Handled cash, credit, and digital payments securely.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Marion County High School
Marion County
05-2004

Skills

  • Bilingual English and Spanish
  • Data entry
  • Client relations
  • Office administration
  • Fast learner
  • Record keeping
  • Problem-solving
  • Office equipment troubleshooting
  • Multitasking and organization

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

CSBG Assistant

Central Kentucky Community Action Council, Inc.
10.2024 - Current

CSBG Coordinator

Central Kentucky Community Action Council, Inc.
02.2021 - 10.2023

LIHEAP Aide

Central Kentucky Community Action Council, Inc.
01.2021 - 02.2021

CAP 1 Supervisor

Walmart
01.2017 - 11.2019

ESD/Emergency Registrar

Taylor County Hospital
03.2014 - 11.2016

Environmental Services Housekeeper

Medica
04.2008 - 12.2008

Receptionist

H7R Block
02.2008 - 04.2012

Cashier

Save A Lot
03.2007 - 01.2008

High School Diploma -

Marion County High School

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