Shauneece Wade
Stanton,KY
Summary
Seasoned Disaster Case Manager focused on supporting survivor recovery assistance. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees and officials to effectively manage traumatic incidents, crisis situations and disaster response. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. .
Overview
20
20
years of professional experience
Work History
Disaster Case Manager
Middle Kentucky Community Action Partnership
05.2023 - Current
- Assisted 30 flood survivors and their families with their recover process.
- Built relationships with each client, developing working plans to meet each of their specific recovery needs, all while maintaining absolute confidentiality.
- Assisted with grant writing, FEMA appeals, presentation of cases to Long Term Recovery Team for additional assistance.
- Through this position, I have been able to establish great working relationships with many local officials, emergency management, and recovery groups.
- Learned to navigate many housing applications, assistance programs, grant applications and many other resources.
- Attended Disaster Case Management training, taken several FEMA courses, and will be learning more about CDBG-DR (Community Block Grant-Disaster Recovery) funding as it comes available in next few months.
PSE Sales & Services/Distribution Associate
United States Postal Service
10.2021 - 05.2023
- Sole person at this office and was responsible for all daily operations.
- It was of the utmost importance that the mail was processed and distributed efficiently, and accurately.
- A vital part of my position was to maintain all accounting, compliance and safety records for this facility.
- Interacted with customers, to offer assistance with products, sales and promotions.
- I was selected by my supervisor to assist other offices within the district with distribution during peak season.
- Within just a couple of weeks of entering this new position, and evaluating their current distribution process, I was able to reorganize and make adjustments that increased efficiency by 65%.
- I was requested by several post offices because of my strong work ethic, and was dependable and accountable.
Customer Service Specialist
Ferrellgas
09.2004 - 10.2021
- Responsible for customer orders, accounts receivable, cash drawer reconciliation and also served as petty cash custodian.
- First line contact for in-person communications as well as via phone.
- Dealt with various customer situations, complaints and problems.
- Learned how to successfully handle a variety of unique situations and earned respect from my supervisor, peers, and most importantly my customers.
- Assisted the Kentucky Account Manager with account setups.
- Managed all of the energy assistance for the state of Kentucky.
- Stayed up to date on OSHA and NFPA training.
- Maintained all of the red tag records, in order to follow up on any safety issues with customer systems, and coordinated repair/removal of the issues within the system.
- Managed service scheduling for many years for the Winchester, Kentucky Service Center, covering 25 counties.
Education
Some College (No Degree) -
Hazard Community College, Lees College Campus
Jackson, KYHigh School Diploma -
Lee County High School
Beattyville, KY05.2002
Skills
- MS Windows
- Grant Application Experience
- Scheduling
- Bank Reconciliation
- Bookkeeping
- Disaster Recovery Planning
- Emergency Response Coordination
- Crisis Management
- Needs Assessment
- Case Prioritization
- Community Relations
- Partnership Development
References
- Michael Fanning, Habitat for Humanity, Michael.Fanning@resideo.com, 908-884-3361
- Bernice Amburgey, Appalachian Horse Project, beagurgey@gmail.com, 606-634-3504
- Clint Hall, Ferrellgas, cdhall24@windstream.net, 606-782-1981
- Kathy Owens, Ferrellgas, kathyowens@ferrellgas.com, 606-425-1342
Projects
Appalachian Horse Project, Executive Director, Tour Guide, 03/01/19
Timeline
Disaster Case Manager
Middle Kentucky Community Action Partnership
05.2023 - Current
PSE Sales & Services/Distribution Associate
United States Postal Service
10.2021 - 05.2023
Customer Service Specialist
Ferrellgas
09.2004 - 10.2021
Some College (No Degree) -
Hazard Community College, Lees College Campus
High School Diploma -
Lee County High School
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