Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joy Aikens

Prairieville,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Disaster Case Manager

Restore Louisiana
01.2021 - 06.2025
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
  • Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
  • Assessed client needs, identifying appropriate resources for their long-term recovery goals.
  • Managed complex caseloads of 20-30 cases while maintaining high levels of organization and attention-to-detail throughout the process.

Assistant Manager

GHX Industrial LLC
02.2019 - 01.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Managed 30-40 incoming calls, emails per day.

Medical Billing and Collections Specialist

Baton Rouge Clinic
12.2008 - 04.2012
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
  • Increased overall collection rates by over 70 percent with a focus on reducing aged receivables and minimizing write offs.

Education

Associate of Arts - Business Administration And Management

Baton Rouge Technical College
Baton Rouge
05.1993

High School Diploma -

St. Amant High School
Gonzales, LA
05.1988

Skills

  • Teamwork and collaboration
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Detail-oriented

Timeline

Disaster Case Manager

Restore Louisiana
01.2021 - 06.2025

Assistant Manager

GHX Industrial LLC
02.2019 - 01.2022

Medical Billing and Collections Specialist

Baton Rouge Clinic
12.2008 - 04.2012

Associate of Arts - Business Administration And Management

Baton Rouge Technical College

High School Diploma -

St. Amant High School

Similar Profiles

CREATE PROFILE