Ciarra Joseph

• Assessed needs of clients and developed individualized service plans to meet those needs.
• Verified eligibility criteria for various programs according to established guidelines.
• Collaborated with team members from multiple disciplines to ensure successful implementation of case management plan objectives.
• Served as a liaison between clients and insurance companies regarding claims processing.
• Monitored client cases throughout the entire disaster recovery process.
• Participated in regular training sessions on topics related to disaster case management best practices.
• Monitored progress of awarded grants, ensuring compliance with terms and conditions set by the program.
• Reviewed damage assessments.
• Assist with Grant Appeals.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Received & made high volume inbound and outbound calls.
• Provided direct casework with survivors to support their case plan.
• Followed program plans and objectives.
• Traveled to various disaster areas.
• Monthly home visits with survivors.
• Provide intake support to callers to determine eligibility and guidance on appropriate recovery resources as related to the program.
• Support disaster survivors by scheduling program related individual appointments on diaster assistance services, requirements and procedures.
• Assist disaster survivors with processes, polices. procedures, and other program information in a way that they can understand.
• Stayed up to date on federal, state and local regulations governing emergency response plans.
• Worked directly with supervisors to address survivors urgent needs.
• Perform high-volume data entry.
• Process applications and complete required data entry.

• Adhered to HIPAA confidentiality requirements by safeguarding files.
• Counseled patients individually and in group sessions.
• Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
• Demonstrated sensitivity and competence in treating patients from diverse backgrounds.
• Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Assisted clients with identifying feelings and behaviors by asking open-ended questions.
• Collaborated closely with treatment team to appropriately coordinate client care services.
• Conferred with clients to discuss treatment options and therapy goals.
• Documented service plans, treatment reports and progress notes.
• Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
• Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.

• Participated in developing case plans and objectives in family team conferences and agency staffings, and prepared cases for presentation to the multi-disciplinary team for consultation.
• Provided supportive counseling and other supportive services for clients, and arranged for the provision of services from community resources based on the case plan.
• Interviewed clients and families, and composed correspondence to compile social histories and psychosocial assessments.
• Prepared and submitted appropriate reports to the court and the district attorney on cases in compliance with state laws and agency policy, prepared and submitted necessary affidavits, and testified in court proceedings.
• Conducted regular home visits to assess safety factors and work with the family toward reunification, or some other permanent placement for the child.
• I searched for relatives, located, selected, and oversaw the most appropriate placement, or change of placement, for a child.
• Engaged in comprehensive training programs provided by DCFS to enhance expertise in child welfare practices.

• Perform intake assessments to determine the short-term and long-term needs of individuals and families affected by disasters.
• Create tailored recovery plans that encompass support for housing, financial assistance, healthcare, and legal services.
• Link clients to local, state, and federal resources, such as emergency shelters, food assistance programs, and counseling services.
• Keep precise case records and documentation to project requirements.
• Conduct regular follow-ups with clients to monitor their progress, and offer continued support.

● Process data into the warehouse computer system to process documents, store invoices and adjust invoices.

● Assemble route invoice paperwork, manage billing and prepare merchandise for pick up.

● Communicate with inbound drivers, receivers and sales representatives via telephone and in person.

● Build and maintain inbound loop schedule and responsible for updating logs.

● Responsible for ordering products for the distribution center and maintaining a clean and organized work area.

● Dispatch carriers and schedule transportation to identify most efficient routes and ensure timely deliveries.

● Utilize computer software systems to collect and manage quotes, review the current inventory of freight, and to check status of invoices.

• Schedule initial client intake, assessment and action recovery plan.
• Develop individual client recovery plan.
• Assist clients with locating housing, developing housing plan with clients.
• Request funds for assistance as needed.
• Provide emergency food, clothing, and utility assistance as needed.
• Provide referrals and assist clients with services available from different agencies.
• Monitor and document client progress towards service plan objectives.
• Maintain good relationship with partner and resources.
• Assist client in progressing towards identified goals
• Maintain confidentiality at all times.
• Communicated with housing managers and rental agencies on behalf of clients.
• Educated clients on lease and rental agreements.
• Located housing and other support services for displaced individuals working through disaster issues.